JPD IT Services LTD is a Crawley based IT services company providing IT support to both business and personal customers. We are able to provide Microsoft cloud consultancy, licensing and hardware sales, computer purchase advise and sales and anti-virus solutions. Currently partnered to Microsoft, Dell and Bitdefender.Currently supporting Office 365, Windows Client, Windows Server, Microsoft Intune, Microsoft Enterprise Mobility Suite and Windows Advanced Threat Protection for the NHS.

Trancendance podcast producer and DJ

My role at HEKSS is to provide 1st, 2nd and 3rd line support to 170 shop floor and board level users over the Kent, Surrey and Sussex region. HEKSS is responsible for the commissioning of postgraduate training for qualified doctors, nurses, dentists and other medical staff to allow them to further progress their careers and help them progress towards their chosen specialisation or general practice.My achievements include:• Building and maintaining a Microsoft System Center 2012R2 Configuration Manager Infrastructure.• Building and maintaining a Microsoft System Center 2012R2 Virtual Machine Manager infrastructure.• Building a new domain controller with which to recover the domain after a critical primary domain controller failure.• Merging two domains and managing the moving of users and computers across to the new domain.Duties include:• 1st, 2nd and 3rd line support to users via telephone or email, and visiting desk side where necessary.• Providing remote support via SCCM remote viewer and teamviewer.• Providing event support at recruitment selection centres and conferences when required.• Configure and support VPN and DirectAccess connections to the HEKSS network.• Create, maintain and deploy applications via Configuration Manager.• Maintaining software updates on Windows client and server operating systems via SCCM and WSUS.• Create, maintain and deploy Operating System images and task sequences, including updating drivers and WMI queries when new Dell and Lenovo equipment is purchased.• Monitoring of backups and creating restore jobs in Backup Exec and System Centre Data Protection Manager.• Creation of new users and configuring accounts for use with Microsoft Exchange and Lync.• Troubleshooting and repairing Dell and Lenovo hardware, replacing parts where necessary.

• Helpdesk for 350 users globally, including the UK, Oman, Dubai, Ghana, Kenya, Singapore, Hong Kong, and many others.• Remote support using logmeinrescue and vnc• Supporting users of all levels, from warehouse staff through to board members• Troubleshooting and resolving problems with operating systems, hardware and Microsoft Office applications as well as many bespoke applications.• Diagnosing server issues, both with terminal services and back end servers.• Performing server reboots and service restarts where necessary with physical machines and virtual machines via VMware virtual centre.• Basic user maintenance in Active Directory• Support of the creative agency Albert, who are operating a network comprising OSX and Windows machines. I provide help with problems relating to setting up printers, networking and installation of software.The company uses Windows 7, Windows Server 2003/2008, Exchange 2008R2 and Office 2007/10, although notebooks are now being standardised on Windows 7 64-bit. There has also been some recent introduction of Macs onto the network, which I have been involved in supporting.There is also an increasing amount of hardware component replacement and configuration. At the beginning of 2010 I was involved in the planning and deployment of Microsoft Office 2007 along with a global rebranding campaign. This was rolled out to countries all over the world including Oman, Singapore, Hong Kong, Ghana, Kenya, Dubai, India and others, each of which has its own individual challenges. This was performed using VNC in the UK and logmeinrescue for the overseas offices, and also involved some out of hours work.

My role at BOC was a customer service based role. I took orders for and delivered gases and safety equipment to the laboratories and wards at Imperial College (which covered the hospitals at St Mary's and The Royal Brompton as well). I also fitted and checked the equipment and fittings for safety.

In my role as Database Administrator at N2O, I was solely responsible for the support of the desktop and back office systems. This involved taking and dealing with helpdesk calls, upgrading and installing of software and hardware, server maintenance (in the Windows NT and 2003 environments) and the daily backup of the servers. The database in use at the company was built by the companies Managing Director using visual basic and administered using access. My administrative duties involving the database were initially to extract data and check it for accuracy, providing reports to the Managing Director. Once I had completed the bulk of this task, I then moved on to helping the MD improve the databases functionality, suggesting new functions to be programmed into the database, and fault testing and resolving any new functions before they were rolled out across the company. I was also responsible for repairing any crash damage to the database (although crashes were very rare

In this role, I acted as a first point of contact for customers. I dealt with complaints, analyzed people's accounts and booked service calls if there was a problem, and sold British Gas products and services. I received three customer recommendations for excellent service during my time there. While I was at British Gas, I was chosen as part of the first group to test and fault find on their new call handling database, which included automated dialing and account finding.