Brian Fleming Email & Phone Number

• Managed clients, across various industries, with a combined Monthly Recurring Revenue (MRR) of more than $850K.• Drove engagements resulting in: - an increase of 40% in one client’s MRR in 2020 - one Financial Services client signing a premium support contract after a successful trial in 2019• Developed and executed project plans to deploy software in IBM data centers.• Provided proactive support and practical recommendations to clients to ensure satisfaction and client success.• Responded to technical questions and helped clients implement best practices for the IBM Cloud Platform• Identified and acted on upsell opportunities to further anchor IBM's position as a Cloud services provider with clients.• Provided operational support to clients on all aspects of the IBM Cloud Platform including change management, outage communication and management, and issue resolution, by engaging and managing multiple teams.• Coordinated, prepared and led training sessions on various aspects of IBM Cloud Platform.

• Managed clients, across various industries, with a combined Monthly Recurring Revenue (MRR) of more than $500K.• Drove engagements resulting in a doubling of one client’s investment in IBM Cloud in 2016• As team lead, provided direction to team of IT Professionals, supporting clients of the IBM Cloud Platform.• Developed and executed project plans to deploy software in IBM data centers.• Provided proactive support and practical recommendations to clients to ensure satisfaction and client success.• Responded to technical questions and helped clients implement best practices for the IBM Cloud Platform.• Identified and acted on upsell opportunities to further anchor IBM's position as a Cloud services provider with clients.• Provided operational support to clients on all aspects of the IBM Cloud Platform including change management, outage communication and management, and issue resolution, by engaging and managing multiple teams.• Coordinated, prepared and led training sessions on various aspects of IBM Cloud Platform.

• Managed large, enterprise clients, across various industries, with multi-million dollar contracts with IBM Rational Software.• Drove engagements resulting in:- a $4 million contract to continue with IBM software and services in 2015- stabilizing a troubled account at risk of defection in 2011• As team lead, provided direction to team of IT Professionals, supporting clients of the IBM Cloud Platform and Rational Software.• Developed and executed project plans to deploy software in client data centers.• Provided proactive support and practical recommendations to clients to ensure satisfaction and client success.• Responded to technical questions and helped clients implement best practices for Rational products.• Identified and acted on upsell opportunities • Coordinated, prepared and led training sessions on various aspects of IBM Rational software.

• Held a variety of positions of increasing responsibility on the team responsible for customizing WebSphere Commerce to support the online and telesales segments of IBM’s hardware business.• Collaborated closely with the IBM hardware business team to understand existing and to-be business processes and to define requirements to build a world class shopping experience on ibm.com and tools for IBM’s inside sales force.• Mentored junior members of the team in development techniques and methodologies.• Provided demonstrations of innovative solutions to senior IBM and client executives.