Brian Florip, Pmp Csm Email & Phone Number

Bolivia, Nc, Us

Wavelength Interactive Communications, LLC, is a Web design company, offering Web site designs, Internet marketing, full service Web site hosting, and search engine optimization services. We specialize in custom Web solutions for small businesses interested in increasing their return on their Internet investment.- Managed all interactive projects, including website design, search engine optimization, social networking, and e-mail campaigns- Worked closely with clients in a variety of industries, including construction, real estate, legal, fitness, consulting, travel, and retail- Translated clients’ vision and strategy into design, site structure, and technical details

Minneapolis, Minnesota

Managed the correspondent advisor workstream of a large conversion program. Planned the conversion of several legacy systems (including proposals, trading, and billing) to a web-based vendor system.Led the user acceptance testing and production validation efforts for the first phase of this large conversion effort.

Greater Minneapolis-St. Paul Area

• Led multiple projects which made up a large datacenter upgrade and relocation project, including a $650K upgrade of IBM Sterling Integrator file transfer system and a $475K upgrade of the WebSphere MQ messaging system.• Led a project to update the OnBase user interface to the latest version and move the application from local workstations to a remote Citrix environment. • Organized and oversaw the business tasks, including user acceptance testing, for an email migration project affecting over 2000 users and a commissions processing system rewrite.• Managed a $3.5MM project to convert the legacy back office commission system to a new, vendor-hosted system.

- Led the top-priority project to consolidate three different crop insurance quoting systems into one, scalable system, including both online and offline versions.- Maintained and prioritized annual software enhancement budgets for the claims and marketing departments of $300K.- Managed several other software development projects, including mapping system enhancements, mobile application updates, electronic signatures for claim processing, the implementation of a workflow/storage system, a redesigned public website, and a datacenter remodel project.

- Led a project to design, implement, and test a wide area network for 8000+ salons. This included vendor selection, current state assessment, and network design.- Led a project to pilot a deployment process for salon infrastructure, hardware, and software installation. This included vendor selection, process design, and pilot implementation in 300+ salons.

- Led a diverse project team of business, legal and technology resources to develop a company policy regarding guest privacy that incorporated all methods of collecting, using, and sharing guest data.- Facilitated regular meetings of executive stakeholders to review privacy issues and the privacy impacts of upcoming initiatives.- Successfully created several deliverables, including a comprehensive internal data inventory, an external review of competitors’ privacy policies, and a completely rewritten privacy policy posted on Target.com.

- Managed multiple large enhancement projects for a Web-based insurance and annuity illustration system- Successfully installed 10-15 releases per year, with annual budgets averaging $1MM- Worked with senior leaders and stakeholders to prioritize system enhancements and updates, in addition to determining the scope of upcoming releases- Led a team of business analysts to capture and document requirements from a variety of stakeholders, including insurance and annuity wholesalers, marketing strategy partners, actuaries, compliance reviewers, and FINRA reviewers - Managed the relationship with the software development vendor to ensure requirements were fully understood and code packages were delivered on time- Led a team of quality analysts to develop test plans, write and execute test cases, and document defects using Quality Center- Managed the implementation of software installations for both the online and desktop versions of the system, including project closure and documentation

Managed a project to create a Web-based ordering system for business-to-business GiftCards, including team member and guest interfaces, as well as a back-end payment processing system- Worked with senior leaders to transform their business goals into the project charter- Facilitated sessions to capture and document business requirements from a variety of stakeholders, including order processors, marketing strategy partners, accountants, compliance reviewers, and the distribution center - Partnered with the Technology Project Manager to ensure scope and budget goals were on track during development- Developed and managed the process to control and assess change requests during the development and testing phases- Developed the test plan and led a team of end users to write and execute test cases and document defects using Test DirectorManaged a project to integrate two guest communication systems into one, multi-purpose receipt messaging system- Represented the interests of the financial services business team in a politically-charged project which affected three different business functions- Developed the test plan and led a team of quality analysts to write and execute test cases and document defects- Developed the business-as-usual intake process for receipt messages, as well as the cross-functional prioritization process for selecting new messages- Created training documentation and provided training on the new system and processes to the business team during the warranty period

- Managed all interactive projects, including website design, search engine optimization, online surveys, and e-mail campaigns- Worked with clients in a variety of industries, including marine, building supplies, education, government, casino entertainment, and retail- Developed a project to convert all the firm’s documents (proposals, marketing plans, wireframes, proofs, requirements, etc.) from network drives to a searchable, intranet-based system- Used proprietary content management systems to maintain dynamic content on 15+ websites - Provided day-to-day direction to the team of designers and developers- Served as communication liaison between the project team, account managers, firm principals, and clients

Managed a project which converted 500+ customer service process maps from Visio, Word and Excel formats to the American Express standard, ProVision Workbench - Assembled the project team, consisting of 15-20 process consultants, each with his or her own area of expertise- Facilitated training sessions for the new software, as well as process mapping standards and best practices - Partnered with the technology department to develop a shared repository for the process maps, which allowed for integration of maps for dependent processesManaged the customer service portion of a large, class action lawsuit- Developed the process to facilitate the transfer of complex questions and answers between the off-site phone vendor and the on-site team of annuity experts- Developed the process to convert 10,000+ client files from microfiche to digital images and securely deliver them to an independent law firm