As a Systems Administrator for Enersys, my day to day consists of the following:- Led our local IT team of four people and developed work instructions and help guides that make my team more efficient.- Administrating our server farm, SAN, and local backup NAS.- Administrating our Kaseya VSA system to manage our servers, PCs, and Patch management.- Worked closely with area and systems stake holders to facilitate PC, PLC, and Infrastructure upgrades.- Worked closely with area and system stakeholders to manage improvement projects for the plant.- Managed outside vendors as they completed project tasks.- Utilized Manage Engine SPD to document and track work done.- Administrated and monitored our VMWare Carbon Black EDR system and Security Information and Event Management for security issues.- I performed endpoint security monitoring, security event triage, and incident response to these incidents. I also coordinated with our IT and Infrastructure teams & executive management to document and report these incidents.- Manage Datto Backup and Recovery system.- Made recommendations for resolving IT Sec and IT infrastructure issues to better our processes.

As a Security and Systems Administrator I handle the following area's.- the company's WAN / LAN facing security stance.- staying current on security threats both internal and external.- Investigations- Server and Workstation penetration and remediation- security team planing and posturing for the future.

As a Systems Administrator, I assist my IT team in the following area's.- Server Maintenance- Testing and Installation of IT systems- Help desk break fix work

Investigate incidents caused by malicious activity, providing mitigation and prevention for the future. Focused Managed IT services and solutions including planning, implementation, while providing ongoing service and support for customers. Created and implemented standard operating procedures to improve key performance indicators. Enhanced the monitoring and management of email spam filters, firewalls, anti-virus systems, and vulnerability scanners.- Migrated a client from office 365 to Google G-Suite within 30 days- Deployed two 10-line VoIP systems to two locations in one day thus meeting a customer expedited order.- Lead for a conversion project from exchange server 2010 to Office 365.- Helped convert a school from legacy cisco routing and switching equipment to the Cisco Meraki routing and switching brand which has improved management efficiencies and save the school in infrastructure cost for years to come.- Migrated virtual machines from server 2008 r2 to server 2016 Hyper-V using Disk2VHD, Veeam, and VMware p2v converter.

worked with the Internal Network Services Network Operation Center to manage ...- Tier 1 ACD troubleshooting for Avaya Platform and Avaya Move, Add, and Changes. - Tier 1 & 2 troubleshooting of Cisco UC & Cisco UCCE telephony, including the Centurylink Broadsoft and Hosted Voice Platform.- Tier 1-3 surveillance & troubleshooting of the Management Network usingcisco routing and switching, juniper routing and switching, OSPF, VLAN, IP, OSI layer, ATM switching, and Transport.- exposed to Citrix, Remedy ticketing, Window and Linux OS, cisco IOS, JUNOS, Infoblox, netbrain, wireshark

I handled the Hosted Voice Platform, Public Branch Exchange, Automatic Call Distribution management, Mutli Site VoIP Deployments and management, Server maintenance, Technical support, advice, contractor management, Moves adds & changes, and Tier 2-3 troubleshooting for the above state platforms. Always working towards better communication between the many groups I work with and for. Improved Revenue for the Internal Business by decommissioning the local CS1000 PBX at the Corporate Office.

*Public Branch Exchange / Automatic Call Distribution Moves, Adds, & Changes for Nortel CS1000* Multi-Platform / Multi Site Voip Deployments, Support, and Moves, Adds, Changes for Cisco UC & UCCE, Centurylink Broadsoft and Hosted Voice services* troubleshooting VOIP and PBX issues* Project Management and ability to work with many different teams to achieve a goal or purpose

Transport of Data, Provisioning of services for business & residential customers.Proficient on Calix C7, AFC, F5 fiber , Cisco, and D-Link network equipment.Troubleshooting, and repair of services.Advanced tester and quality of service.

Deposit & Cash checks Collections for charged off accounts Balanced teller till accurately Audit vault and teller areas

Accept incoming Verizon technical support calls and made outgoing if necessary. Troubleshooting and repair of subscriber internet troubles Dispatching and directing of field technicians

As a CSR for the State of Indiana, I helped people establish residency, personal identification, vehicle title and registration status with a smile. I worked with an awesome group of people who in a very bureaucratic world, strove, and drove change. While I was there, I helped lower the BMV wait time from 2 hours to less than 5 minutes for most transactions. this not only improved our moral as a team, but also improved our relations to the public. This in turn, increase customer satisfaction. I also help reduce the rate of returns for clients by assisting in legal checks of customer documentation, and providing them accurate guidance in what was needed to get the transaction done. I also helped establish driver linces guidelines in accordance to the Real ID Act and became the guy that took your "no smile or no showing your teeth smile". To this day I chuckle but it was the requirement.