Senior Operations Associate - Feb 2020 - PresentClient Services Account - Mar 2018 - Feb 2020 Production Specialist - Aug 2014 - Mar 2018• Optimize and manage operations for a $35M beach/vacation services company, ensuring seamless execution of customer requirements and satisfaction• Capture and analyze customer business objectives and success metrics, aligning products and services to meet their needs effectively• Spearhead sales forecasting activities and analyzed account sales data, consistently achieving a year-over-year increase of 30% since 2019• Conduct regular analysis of account sales data to identify trends, opportunities, and areas for improvement, leading to targeted sales promotions and initiatives• Lead cross-functional teams in proposal development and strategic planning, delivering highly relevant solutions to meet client needs• Develop and maintain operational metrics and KPIs to track performance and drive continuous improvement efforts• Provide ongoing support and guidance to teams, including training, coaching, and performance feedback, to optimize efforts• Implement best practices and foster strong client relationships, resulting in improved customer success, retention, and expansion opportunities• Collaborate with sales management to align strategies and drive revenue growth, while also achieving personal earning goals