Brian Frerichs Email & Phone Number

Chesterfield, Virginia, Us

Business Process AI, Design, Development, and coordination for BPaas in Healthcare field.

Teaneck, New Jersey, Us

Delivery Partner Chief of Staff (Continuous Improvement) Cognizant | New York, NY • Strategic Advisor: Served as the primary strategic advisor to the executive, providing insights, recommendations, and guidance on key decisions and initiatives.• Executive Support: Provided comprehensive support to the executive, managing their schedule, appointments, and communications. Act as a gatekeeper, screening and prioritizing requests.• Decision-Making Authority: Authorized to make decisions on behalf of the executive in their absence, ensuring that the organization continues to operate smoothly.• Strategic Planning: Participated in the development and execution of strategic plans, working closely with the executive to align organizational goals with day-to-day operations.• Communication Liaison: Served as a communication bridge between the executive and internal/external stakeholders. Communicate executive decisions, priorities, and messages effectively.• Project Management: Managed special projects and initiatives critical to the organization's success. Ensure that projects align with the executive's vision and contribute to overall objectives.• Cross-Functional: Collaborated with various departments and teams, fostering cross-functional relationships. Ensure alignment and coordination of efforts across the organization.• Problem-Solving: Proactively identified challenges and bottlenecks, offering solutions and strategies to overcome obstacles. Provide critical thinking and problem-solving support.• Leadership in Absence: Assumed a leadership role in the absence of the executive. Provide continuity and ensure that the organization continues to operate smoothly.• Performance Monitoring: Performance against key metrics and goals. Provide regular updates and insights to the executive on the status of initiatives.• Staff Management and Development: Managed and develop staff within the Chief of Staff office. Foster a positive and collaborative working environment.

Chesterfield, Virginia, Us

Secaucus, Nj, Us

Strategic insights in CX for Marketing & Technology. Governance, Change management, Roadmaps, Vision Statements, Customer Journeys, Product Development,

Strategic insights in CX for Marketing & Technology. Governance, Change management, Roadmaps, Vision Statements, Customer Journeys, Product Development, and Safe Agile process. Operational systems: CRMs, CDP, and CPQ development and M&A.

Irving, Texas, Us

Sales Enablement Governance and PM: CX, EX, UI,

Irving, Texas, Us

Relay Health: CPO design for new product for hospitals and financials

• Guided design and consulting efforts to enhance customer experiences and employee engagement through innovative tools and processes.• Collaborated with cross-functional teams to implement technology solutions for improved CX and EX.• Spearheaded initiatives to drive revenue growth and operational efficiency at Overture Systems Solutions.

Basel, Baselstadt, Ch

Promoted four times up to Cost Unit Head managing $15M budget and teams of 25+ FTE’s and 5+ vendors nationwide. Oversaw cross-discipline development teams, i.e. marketing strategies, program compatibilities, data systems, training programs, and target lists. Created and managed sales programs for 4000+ FTE’s. Products Managed: Hypertension, Diabetes, Alzheimer’s, Atopic Dermatitis, Irritable Bowel, Osteoporosis, Anti-Psychotics, Anti-Virals, and Anti-Fungals Globally for eMarketing.Sales Leadership:- Established strategic processes that contributed to departmental revenue growth from $19M to $68M in two years.Launched three new products (Starlix, Elidel, and Zelnorm) and multiple programs.- Designed eMarketing and eSales for healthcare industry; expanded to Pfizer, Merck, Lily, and Pharmacia and grew $1M investment to $14M budget with $43M profit/return. - Earned Global and National Innovation Award.Partnerships Development:- Collaborated with Regional Scientific Directors on Phase III & IV marketing and consulting portal that cut initial costs by $500K, increased participation time by six hours, and produced higher quality feedback for marketing/educational materials.- Led organization through emergency situations, including high-profile M&A work and numerous engagements revitalizing critical corporate initiatives up to $640M.Efficiency:- Developed new technology platform for changing market, after collaborating with brand teams and eMarketers. - Created performance measurements and assessment tools for pilot programs, providing consistent and quantifiable ROI.- Provided tools that demonstrated physician excellence; facilitated roundtable discussions and family/group functions.- Led Global Marketing Initiatives

Hampton Roads, Va, Us

Database information retrieval and maintained clinical reporting databases for incorporation into physician reports and strategic planning. Completed reports incorporating database technology with OLAP programming. Conducted market and clinical research for grant proposals and RFP.

Bfa, Liberal Arts And Sciences/Liberal Studies

Ndo, Data Science

Doctor Of Law (J.D.), Law