• Provide desktop support to teachers and staff in County education classrooms.• Liaison with administrators to solve inventory issues and properly onboard new employees• Meraki Device Management for iPads• Setup, configuration and diagnosis of Cisco routers and switches• Troubleshooting of Aruba Wireless Issues and Coverage• Resolving outages with ISPs and Districts• Port connectivity testing and re-termination• Adapted and led the Cybersecurity Education Program• Research and validate new security technologies for implementation• Experience with WDS, SCCM, Active Directory, Printservers, Bitlocker, HIPPA compliance

• Frontline customer support and hardware troubleshooting and break/fix on HP desktops, workstations, laptops, tablets, Inkjets, Laserjets and DesignJets and Latex Plotters• Managed my own schedule of up to high profile clients and was the most productive CE by case closure counts in the US region.• Team Focal for Response Time Missed metrics and process improvement and met with upper management to discuss process improvement• Trained contractors and new employees• Cleared and authorized to work on classified government systems and was outsourced to companies like Erikson and DreamWorks to provide desktop support for temporary assignments

• Market Research for Energy Storage Systems• Prepared a Formula electric race car on race days and time trials• Characterized Lithium Battery Performance• Developed a business plan for an electric ridesharing platform

Configured multiple computer configurations of unreleased hardware and performed test cases for software functionality. Also was in charge of creating a video project and presentation documenting my groups work to the upper management.

• Tested and debugged a major PC game title from post-alpha to release• Explicit documentation of how to replicate issues and followed up.• Comfortable with ticketing systems and Bugzilla Knowledge base• Wrote articles for the accompanying strategy guide• Flexibly worked long hours during timing crunches.