Brian Richard Email & Phone Number

Greater Boston Area

EchoStor Technologies - Engagement / Project ManagerManage the delivery of ''billable'' services for EchoStor Technologies engagements. Responsible for the development and execution of an implementation plan that articulates the role of EchoStor in the delivery of the designed solution. Ensures implementation of activities is coordinated with EchoStor talent and Partner Resources. Acts as primary interface to the customer, vendor and all EchoStor personnel associated with the engagement.• Responsible for the delivery of the project plan developed for the customer based upon customer requirements and system architecture.• Maintains and submits clear and concise activity, progress and reports to customers, management, and sales.• Responsible for the implementation and daily management of activities, which are coordinated with EchoStor employees or Partner Resources.• Ensures projects are delivered on time, within budget and to the satisfaction of the customer and sales.• Provides a single point of contact during the project for all aspects of the engagement.• Ensures a strong and seamless relationship by maintaining communications about the project to the team: sales, customers and delivery personnel.Delivered Results:• Successfully managed the implementation of 5 NetApp systems installed in 4 US cities and 1 UK city, for one of the largest investment management firms in the world. • Coordinated the data center move of 11 NetApp controllers and 68 shelves moved over a five phase approach for a world leading company in the production of 3D design software.• Managed the logistics, installation, configuration, migration and cutover strategy of 9 new NetApp systems in 9 separate US and Canadian cities for the largest privately held economic consulting firm in the United States.

Greater Boston Area

Managing a musical career as a singer, guitarist, songwriter, cover artist, solo act, and band leader which has brought me all over the country, all while managing to progress my corperate profession in the technology business.

Manage Motorola’s advance exchange program which supports contracted customers world wide such as Comcast, Time Warner, COX, Charter, Verizon and Virgin Media with 2 hour, 4 hour or next day support with advance replacement product. Developed the most efficient methods of managing the program according to the customer entitlements by working with Motorola technical assistance center, repair centers and logistics provider with the ultimate goal of customer satisfaction.• Successfully managed a global logistics provider with 25 warehouse locations world wide supporting Motorola customers with 98% on time delivery.• Implemented cycle count and maintained 6,800+ units equaling $18.5million of inventory to a 99% net, 98% absolute accuracy.• Reduced inventory cost 10% by analyzing material and proposing scrap packages for excess and obsolete inventory.• Provided 24/7 material replacement support to customers entitled to 2 hour or 4 hour delivery.• Directed Motorola technical assistance center agents on proper case handling and developed processes and procedures to better support Motorola customers.• Teamed with external logistics provider to enhance their order processing and tracking web database as well as enhance their shipping and receiving areas to improve efficiency.• Successfully spearheaded the first 2 hour advance exchange program in the UK. • Developed and maintained a part compatibility tool used by various internal and external customers and organizations.• Liaison between database users and technical support teams to make sure that all system enhancement requirements are understood, prioritized and coordinated according to the business needs.

Reverse Logistics Inventory Control Manager and Analyst:Interfaced with customers daily to supply current repair order status, ETA’s, tracking and delivery information. Prioritized the repair of material at external vendors to meet customer commitment and demands. Developed procedures to insure material at external logistics provider is efficiently being managed through the facility and work with them to resolve discrepancies. Work with internal Nortel planning groups to insure C-Class material flow from stock and through the repair process. Managed 12 onsite employees in the receiving, shipping and material handling departments.• Managed $46 million (28,000 pieces) of B-Class material at external vendors located across the U.S. and successfully maintain inventory accuracy of 99% using cycle counting and annual physical inventories.• Managed 12 onsite employees in the receiving, shipping and material handling departments. • Developed and implemented a training program for receiving, shipping and material handling employees.• Created an automated process to receive defective material into Nortel RMA database Dispatch1 and transfer that inventory to Nortel’s inventory tracking database (SAP). This process reduced by 50% the time it took an employee to receive a defective return.• Created an Excel spreadsheet that is used by inventory control analysts to compare external vendors’ inventory system to the company’s inventory system. This form instantly highlights inventory discrepancies between the two systems and provides a summary of piece and dollar percentage variances.