Brian Friedman Email & Phone Number

San Diego, Ca, Us

SoftClouds, is an Oracle Platinum partner, with a 19-year demonstrated record of success, providing an exceptional customer experience. With employees spread across 3 countries; USA, India, and Japan, SoftClouds stands by a mission of "Redefining Customer Experience." SoftClouds provides its customers with the best user experiences by combing Oracle and Salesforce technologies, innovative solutions, and flawless execution.• Implemented sales strategy that resulted in a 150%+ year-over-year growth in channel sales revenue.• Increased average sales value nearly 400% in three years. • Created and deployed strategy to expand CX implementations into the Public Utilities sector resulting in successful implementations with Public Utility providers in the Northeast, Pacific Northwest, and Rocky Mountain regions of the United States.• Developed strategic partnership with a Big Four consulting firm to provide CX implementations for their clients.• Oversaw expansion for the Oracle channel partnership that resulted in receipt of Partner of the Year Award and nomination for the Game Changer CX Partner of the Year Markie Award. • Conceived and executed the Giving Moments program, a corporate charitable campaign that rewards channel partner sales representatives for partnering to success.

• Founded SaaS company providing a fully managed and hosted white label app store for mobile carriers, brands and verticals.• Created strategic partnerships with some of the largest mobile operators in the world; MTN, Airtel and Orange. • Created a direct connection between mobile operator app stores and billing platform enabling app developers to monetize their app sales, in-app purchases, and subscriptions.

• Created and successfully executed a mobile strategy for a youth-oriented learning website. • Established wholesale and retail distribution strategy and customer care training manuals for new wireless operator.• Developed and led corporate strategy sessions to assess organizational alignment and growth opportunities and extract trends, implications, problems and solutions. • Developed turnaround initiative that shifted wireless company from $20k+ in monthly losses to profitability in six months by re-focusing sales, marketing, customer retention and carrier relationships. Company ultimately executed a successful exit. • Designed market launch plan for Chilean mobile distributor to enter the e-commerce space.

• Created a proprietary mobile events platform that enabled event planners to connect with attendees providing targeted event notifications, ticket sales, last-minute sales campaigns, and merchandise marketing. • Assisted mobile developers with market distribution into the most recognized APP stores globally and embedded mobile payment solutions.

Us

• Developed the first wireless e-commerce distribution company offering real-time e-commerce transactions combined with real-time credit scoring capabilities.• Managed teams to develop site architecture, website, database, graphics and functionality.• Reduced customer acquisition costs from $350 to $50 per new customer. • Led business development that resulted in partnerships with wireless carriers, device manufacturers, application developers and platform providers.• Captured nearly $1 million in funding from multiple investors. • Structured technology license agreements with a national wireless carrier to provide private label e-commerce capabilities for its members.• Founded GoShopWireless.com, a companion site that embraced wireless data applications and a comparative shopping experience.

• Conceived, founded, and grew successful business to provide strategic consulting services to new wireless companies. • Gained $1.5 million in venture funding. • Launched The PCS Finance Group, to help new companies enter the wireless space. • Negotiated strategic partnerships with mobile device manufacturers that provided beneficial services to clients.

• Corporate transactional and business litigation attorney. • Counseled clients on business formations, business operations, change events, mergers and acquisitions. • Handled litigation matters regarding copyright, employment matters, real estate and business disputes.

• Successfully founded and managed one of the first four wireless retailers in the United States.• Steered company to phenomenal growth and doubled revenues year-over-year for the first five years. • Led six direct reports and 45 indirect reports. • Company was twice recognized as an “outstanding wireless dealer” in the Los Angeles area. • Maintained relationships with carrier, distributors, and partners. • Engineered a successful exit strategy yielding a 400% return on investment.

Jd, Law

Ba, Political Science