• Coordinates social media posts across numerous social media sites for Kahnawà:ke Tourism, Shop Kahnawà:ke and Tewatohnhi'saktha. • Coordinates content updates to various Tewatohnhi'saktha websites. • Coordinates various client engagement activities for Tewatohnhi'saktha, Shop Kahnawa:ke & Kahnawa:ke Tourism. • Provides back-up support to the Marketing and Tourism Team aimed at ensuring a continuous service is provided to Tewatohnhi'saktha's clientele during peak… Show more • Coordinates social media posts across numerous social media sites for Kahnawà:ke Tourism, Shop Kahnawà:ke and Tewatohnhi'saktha. • Coordinates content updates to various Tewatohnhi'saktha websites. • Coordinates various client engagement activities for Tewatohnhi'saktha, Shop Kahnawa:ke & Kahnawa:ke Tourism. • Provides back-up support to the Marketing and Tourism Team aimed at ensuring a continuous service is provided to Tewatohnhi'saktha's clientele during peak periods, vacations, and other short-term absences• Execute a results-driven social media strategy.• Develop and curate engaging content for social media platforms.• Assist in the creation and editing of written, video, and photo content.• Attend events and produce live social media content.• Maintain unified brand voice across different social media channels.• Collaborate with marketing team to create a social media calendar.• Monitor social media channels for industry trends.• Interact with users and respond to social media messages, inquiries, and comments.• Review analytics and create reports on key metrics.• Proficiency with video and photo editing tools, digital media formats, WordPress, Shopify, and SEO Show less

• Lead TV Editing teams totaling 7 employees.• Recruit and train new employees• Executed video productions consistent with established objectives.• Maintained up-to-date knowledge of all workflow documentation.• Monitored the performance of team members and worked to increase team moraleand motivation.• Provide leadership with a solid focus on impeccable service• Direct employee workflow and prioritization, setting short and long-term goals• Using conflict… Show more • Lead TV Editing teams totaling 7 employees.• Recruit and train new employees• Executed video productions consistent with established objectives.• Maintained up-to-date knowledge of all workflow documentation.• Monitored the performance of team members and worked to increase team moraleand motivation.• Provide leadership with a solid focus on impeccable service• Direct employee workflow and prioritization, setting short and long-term goals• Using conflict management, deal with complex degrees of problem-solving• Provide support and seek appropriate resolutions• Lead regular team meetings to facilitate communications and ensure consistent and effective practices and procedures• Conduct annual staff performance appraisals and provide regular feedback to staff throughout the year• Oversee team goal setting Show less

• Responsible for the editing process involved with preparing footage using Adobe Premiere • Edit raw HD footage for full scenes while importing and exporting video• Audio Mixing

• Responsible for the editing process involved with preparing footage using both Final Cut Pro and Adobe Premiere • Edit raw HD footage for full scenes while importing and exporting video• Color Correction + Audio Mixing• Edit High Quality Pictures using Photoshop• Establish video formats by compressing• Integrating tracking codes with basic HTML manipulation

• Coordinate, develop and/or deliver education, promotion and prevention activities/initiatives in collaboration with appropriate KSCS staff and/or with the staff from other organizations.• Coordinate and/or deliver sessions or workshops for an individual or group upon request or identified need e.g. Anger Management, Addictions, and Server Training.• Assists in the planning of the KSCS Annual Report, Weekly Bulletin the Aionkwatakari:teke Newsletter and future publications.•… Show more • Coordinate, develop and/or deliver education, promotion and prevention activities/initiatives in collaboration with appropriate KSCS staff and/or with the staff from other organizations.• Coordinate and/or deliver sessions or workshops for an individual or group upon request or identified need e.g. Anger Management, Addictions, and Server Training.• Assists in the planning of the KSCS Annual Report, Weekly Bulletin the Aionkwatakari:teke Newsletter and future publications.• Develop a yearly work plan to coordinate and/or deliver promotion, prevention and education activities which primarily focus on, but are not limited to, addictions, violence, parenting and teen issues.• Chair Website committee for KSCS.ca, which uses Druple content management system. Show less

Maintained featured product displays on the sales floor by refilling empty or low display space with new product and the setting up of displays which featured new or on sale productsHelp with general customer inquiresProcess cash, credit and debit transaction

Involved in production of Studio programs including News, Talk! With Your Mouth Full, Live call-in Talk shows (Swap Shop, Talk Politics, Be Your Own Designer) and Mobile events such as sports games and parades Edited video for news segments and in studio productions Website maintaince

Inbound call center that provided customer service to owners of a popular video game console.Started at Tier 1 Customer Service Representative•Register, manage and search for customer account information in computer database•Assist inbound customer inquires with billing and general account issues•Troubleshoot technical issues associated with product hardware and network connections•Setup repair orders for products and set customer expectations on return… Show more Inbound call center that provided customer service to owners of a popular video game console.Started at Tier 1 Customer Service Representative•Register, manage and search for customer account information in computer database•Assist inbound customer inquires with billing and general account issues•Troubleshoot technical issues associated with product hardware and network connections•Setup repair orders for products and set customer expectations on return processPromoted to Tier 2 CSR – Product Supervisor March 2008 •Handle customer calls escalated by Tier 1 agents to Tier 2•Authorized or denied customer concession requests based on appropriate procedures •Troubleshoot technical/billing issues that are unresolved at the Tier 1 level•Search Vital Pay to confirm credit card payments or refunds•Perform the function of Tier 1 when needed and follow proper call escalation process when necessary, due to either customer request or standard procedure•Floor Support, assist other CSR agents with customer issues and product questionsPromoted to Tech Lead at the end of March 2008•Assists a Customer Service Representative Supervisor with their team•Evaluate and observer agents while on a call and Coach them afterwards•Mark 30 calls per week for Quality Assurance to ensure agents are meeting standards•Organize and assist with the agent up training on latest product releases, policy changes and maintaining general product knowledge •Floor Support, assist other CSR agents with customer issues and product questions Show less

Assist, diagnose and attempt to resolve customer's technical issues over the phoneSet up dates for a technician to visit the customerProvide customers with information about the products and services available to them