Brian Garcia Email & Phone Number

San Antonio, Texas, United States

•Represents the voice of the customer within the organization, fostering strong, positive relationships.•Performes functions to meet and exceed customer needs, ensuring high satisfaction levels•Educates customers on product offerings, employing informed selling to introduce new products and address distribution gaps •Conducts frequent account visits, providing personalized service to maximize revenue potential.•Works closely with customers to understand and support their business strategies, goals, and objectives •Follows-up with customer to ensure their orders are delivered accurately and promptly

San Antonio, Texas Area

Identifies, assesses, and understands member needs and consistently provides complete and accurate advice and solutions• Applies expert knowledge of personal lines insurance to assist members with complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions, and premium changes for insurance products and services.• Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, and controlled• Robust interpersonal communication and problem-solving skills while dealing with members and leadership• Leverage technical and compliance expertise to provide peer to peer coaching and guidance • Curated and implemented training that filled in insurance knowledge gaps to over 200 employees• Led project that grew Member Satisfaction for the department from 92% to 96% in 4-month span • Assisted with surge calls for CEO Advocacy, resolving insurance sales and service complaints by managing time, researching, and presenting solutions to the members• Proven ability to resolve conflict and restore confidence with members who have had a negative experience with USAA

San Antonio, Texas Area

Tech Talent South is a southern-based tech education company and we are proud to be leading the way in creating more tech talent in the Southern U.S. and beyond. From our 8-week, full-time code immersion bootcamps to our 2-day data analysis workshops, our curriculum provides you with the skills and tools to succeed. Whether you're looking to jump start your journey into the tech industry or you’re an entrepreneur ready to take the tech side of your business to the next level, we’ve got you covered. Learn to code and get ready to do something <​BIG> with TTS!• Manage the San Antonio community and help support other TTS communities by managing student/alumni engagement, fostering community relationships, developing local marketing efforts, and planning various events such as speakers/tours, workshops, panel discussions, and startup crawls.• Outreach to prospective students, companies, and key players in the tech/startup space• Help with all social media for Tech Talent South

San Antonio, Texas Area

Austin, Texas Area

• Established strong relationships by acting as the primary service contact for Texas Season Ticket Members and fulfilling day-to-day service requests.• Showcased ability to cross sell Texas Season Ticket Members to different sports• Work home games while performing various ticket sales and service duties as assigned and agreed upon with FRMC Leadership• Contacted area businesses and individuals via phone, in person appointments and networking events to sell season tickets, corporate, partial plans and group ticket plans. • Introduced Season Ticket Members to the Longhorn Foundation • Managed a Season Ticket book of business of $3,000,000+

Houston, Texas Area

• Sold full season tickets, suites, group tickets and premium locations• Sold over $400,000+ in 2 seasons with the department• Lead Inside Sales in sales with ticket revenue of $212,430 by Opening Day 2015• Make over 80-100 outbound phone calls daily in effort to qualify leads and set appointments with the intent to close business• Work ticket sales functions during home events, including non-sporting events, as assigned (i.e. answer phones to create upsell opportunities; sales booths to upsell single game buyers to plan holders; visit clients to maintain personal relationships) • Represent the organization at in-house ballpark events and off-site community events prospecting and promoting ticket sales• Maintain accounts of all season ticket clients with CRM and Archtics system

Master Of Business Administration - Mba

Current MBA student

Bachelor Of Business Administration - Bba, Corporate Finance/ Risk Management