Brian Garlejo Email & Phone Number

Hawaii, United States

Hawaiian Islands

Hawaiian Islands

Greater San Diego Area

Greater San Diego Area

Perform data collection, processing, and packaging into deliverable. Provides daily analytical data reports based on information collected from recorded student inquiry calls.Identifies potential areas of risk in order to develop corrective action plans for resolution.Examines quality assurance with all internal and external regulatory policies and procedures.Monitors and audits staff in all areas of job performance to ensure error prevention.Effectively communicates and reports as required or requested with management and executives.Advises ideas for policy and procedure improvements to increase workflow productivity.

Greater San Diego Area

Managed student information and university systems.Trained in various departments including Academics, Financial Aid, Registrar, and Military in order to effectively address student inquiries.Collaborated with management and maintained strong interdepartmental communication in an effort to ensure successful resolution of student inquiries.Interpreted and effectively communicated university policies and procedures.Handled multiple inbound calls, provided real-time assistance through effective call screening.

San Marcos, Ca

Greater San Diego Area

Carlsbad, Ca

Worked alongside client service teams in day-to-day activities of project management & conducting research projects. Learned daily office tasks consistent with the running of a full-service advertising agency.

Murrieta, Ca

Executed excellent customer service while assuring ultimate customer satisfaction. Responsibilities include: cash handling, inventory, price adjustments, stocking and product knowledge.