Achieved consistent sales performance in the last three months at B2C company by asking qualifying questions of the customer to save money. This resulted in bundling package sales of Xfinity products and services, such as; cable TV, internet, home security systems, land lines, mobile cell phones and Xfinity mobile cellular provider. The benefits to the customer are cost savings.• I am the top salesman from my Xfinity graduating class.• I upsell the customers on Xfinity bundles – known as Single Play Bundles, Double Play Bundles (Internet package + TV package), Triple Play Bundles (Internet package +TV package + Voice – Voice over Internet) and Quad Play Bundles (Internet + TV package + Home Phone Services + Home Security).• Assembled (BOPIS) online orders to completion ensuring the order is ready and packaged for pickup via Retail360.• Utilize CSG software for managing customer data, analyzing that data, billing, look up consumer’s records, add new service, disconnect service, add or remove equipment, scheduling technicians and for transferring of services for an all-in-one streamline customer service experience. • Assist customers to transfer mobile phone numbers from other carriers to Xfinity Mobile. • Performed multi-tasking duties, such as; checking in customers and informing the customer of their wait time and status in the que while answering questions other customers may have.• Managed equipment returns for cable boxes, Xfinity modems and other equipment accessories. • Helped customers with equipment exchanges, removals and additions. • Perform opening duties that include re-stocking equipment, cables, tote bags and other accessories. • Responsible for closing duties that includes counting the cash from the KIOSK machine, the registers and offload the returned equipment in a storage unit for pickup.

I developed lasting relationships with dealers, distributors, and retail customers by managing the sales cycle from lead generation and inbound calls to product delivery and customer support. • Displaced many established competitors by explaining the company’s unique technologies (an easy-to-gauge shifter and brake pedal with moon boots) to customers and showing how they could benefit from them. • Took custom orders from clients, communicated product specs to engineers, and gave estimates. • Introduced customers to new-and-improved parts and accessories. • Helped analyze trends in markets and customers’ buying patterns, and found new opportunities. • Examined new bikes, informed in-house developers about them, and identified seasonal trends. • Trained other salespeople. Educated them about products and deal closing, and helped under-performers come up to speed. • Managed the warehouse and part assembly. Helped develop more business by leading the production while combining several products for discounts. Managed inventory, maintained optimal stocks, and updated items in MS Excel. • Sped up order fulfillment by coming up with an innovative way to transport parts and reducing assembly and packaging times. • Managed warrantee orders, returns, and rider support. • Oversaw over-the-counter retail sales. • Led and provided customer support over the phone and email for distributors and retail dealers. • Further built long-term relationships with clients by introducing new product lines.• Led the company’s E-commerce efforts and helped expand the client base to the UK and the EU by managing the operations for Amazon and Magento. • Sent products to customers (provided same-day shipping) and corresponded with them over email. • Developed strategic partnerships with some of the world’s most famous motorcycle riders, who promoted the company in social media. • Further expanded the company’s visibility by attending trade-shows and other events.