CEOCOOCIODirector of MarketingDirector of Human ResourcesChief cook and bottle washer

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Direct all logistics and fulfillment activities for customer contact center, conference and meetings, and warehousing and distribution in high volume, multi shift business-to-business direct marketing operation for a major international non-profit, standards development organization.• Managed customer contact center, warehousing and distribution, and all fulfillment and logistics for a annual conference and expo, professional development training and certification, and in-house meetings for a major non-profit, international standards development organization.• Managed all P & L responsibility for NFPA fulfillment operation, including preparation and reconciliation of annual budgets for publications, conferences and meetings, membership and subscriptions fulfillment, and annual physical inventories.• Managed all vendor relationships for production and shipping, including Print on Demand and drop ship products. • Negotiated all inbound and outbound freight rates, and managed carrier selection. Initiated freight bill audit resulting in 6% savings in shipping costs.• Managed a complete business systems road mapping that resulted in the selection and implementation of new order management system, Salesforce CRM, and Live Person web chat.• Designed and set up a multi media training center for staff training, coaching and monitoring.• Developed a quarterly Employee Recognition program. Initiated monthly events to foster inter-departmental communication, understanding, and cooperation.• Managed the redesign of the forward pick/pack/ship area, including equipment purchase and construction, resulting in an 18% increase in productivity.• Managed the inbound and outbound telephone sales incentive programs in the contact center.

Managed all P & L responsibility for MFA Enterprise operations.Audited, implemented and directed work flow processes for retail, wholesale, and catalog/e-commerce order processing, customer service and fulfillment operations.• Managed all P & L responsibility, including annual physical inventories, for MFA Enterprise operations.• Audited, implemented and directed work flow procedures for catalog, retail, wholesale, and e-commerce order processing, customer service and fulfillment operations.• Managed combined inventories of the retail shops (6), wholesale and catalog product and supplies.• Coordinated management information systems, including the selection of all computer hardware and catalog/POS software relative to operations and inventory management.• Conducted and implemented vendor scorecard program to improve accuracy and timeliness in warehouse receiving and distribution.• Managed facility maintenance and security.

• Managed order processing, customer service, warehousing, and distribution in a high volume, multi shift environment.• Planned and managed the selection and implementation of new catalog management software.• Implemented an incentive bonus program in the distribution center.• Planned and managed the relocation of the corporate offices and warehouse facilities.• Determined process flows and redundancies, and prepared a gap analysis for the purpose of implementing new order management software.• Developed flow charts for the entire business operation.• Working with a consultant, prepared a new systems RFP, selected the software, and delivered an implementation plan.