As a services advisor at Microsoft, I provide exceptional service by actively listening to customers and suggesting the best possible solutions for their technical issues. I diagnose and fix various software and hardware issues on a variety of devices and have helped to shape a group of new service advisors to adhere to strict processes, procedures and policies and continues to coach them to reach organizational goals.

As a product advisor at Microsoft, I was awarded store MVP twice for excellence in customer service and sales and helped to achieve a number one store ranking in the company for Q1 of 2014. I did this by identifying customer wants and needs to effectively suggest complete technological solutions and experiences. Additionally, I served as an integral part of visuals team, preparing and configuring all fixtures, signage and products for correct placement and maximum visual appeal

As a product expert at Future Shop, I guided customers to the perfect products that would fit their needs. I also drove sales through outstanding service, creating long lasting relationships and was consistently ranked in the top 30% of Future Shop’s western Canadian mobile audio salespeople.

As a game designer at Sanrio Digital, worked closely with a team of game designers to design and implement multiple game systems and content for Tom and Jerry World TM (PC) and Hello Kitty Online TM (PC). In addition to this, I introduced new processes and pipelines for development, teaching prototyping techniques, proper documentation, review and approval.

At Next Level Games, I was a QA tester, in charge of testing, writing test checklists and bugs while providing valuable feedback.

As a co-op game designer at Electronic Arts, I worked with a talented team of designers to design, document and ensure correct implementation on multiple game modes for FaceBreaker for the Xbox 360 and PS3 as well as another unannounced project.

During my time at Seaspan, I provided efficient and courteous service to address all IT related concerns for 120 users. This included setting up new users with appropriate hardware and software to enable them to accomplish company objectives. I also had the opportuity to Improve the office’s wireless network and managed company backups to protect sensitive company information.

As the 3D lead, I was in charge of making all of the environment models for each of the levels in Patchwork Playgrounds. I wanted to take them into a very cartoony direction, making them very rounded out and soft looking. Additionally, I was in charge of interfacing with our 3d collaborators who provided us with our five character models. After we got these models, I rigged, weighted and animated them.

Being the QA Lead on Patchwork Playgrounds, I was in charge of scheduling groups of testers to come in, taking their initial responses and bug forms to compile a bug database in the end. With these documented bugs, I would then hand them off to whoever was responsible for fixing them. As well, I also helped bug test to make our final product as polished as possible.