Brian Gerth Email & Phone Number

Belleville, Illinois

I manage the day-to-day operations and meet the values, guiding principles, operating and strategic goals of AMR. I meet the business objectives of the organization by ensuring internal and external customer satisfaction and positive community relations, retaining profitable market share and driving non-acquisition growth. During my tenure I added Effingham County (June 2017) and City of Marion (Feb 2018) and increased number of employees from 120 - 190. • Served as Operations Manager during the restructure - fostering leadership and open communication with employees, and providing leadership training to supervisors • Demonstrate that internal customers are as valuable as external customers; project appreciation and respect for all team members• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands• Negotiate contract provisions and modifications - participate in the resolution of issues with members of community and political groups and other agencies• Keep current on industry trends that have potential impact on the division• Plan, control and monitor operating budgets for assigned areas of responsibilities• Prepare and analyze financial and other data reports - make modifications to operations to contain costs• Design, implement and maintain processes to maximize quality of operations• Ensure continuous quality improvement thru clinical management, communications center, and protocol interaction• Establish goals and objectives for field operations based upon communicated goals and strategies for the region, and clearly communicate these goals and objectives to the appropriate employees• Manage employee performance by setting and communicating standards, measuring results and providing feedback

Greater St. Louis Area

• Built and maintained client relationships with existing customers including Long Term Care Facilities, Hospital Systems, and Fire/EMS municipalities• Created new sales growth for all lines of business• Collaborated with Dispatch, Operations, Patient and Institutional Billing

Houston, Texas Area

A non-emergent medical and non-medical transportation brokerage. During my tenure it grew to acquire commercial health plan contracts in 17 states, 10 of which were managed through the Houston office.• Served as primary contact for health plans, Negotiated contract provisions and modifications and ensured effective, timely and cost-efficient contract administration• Led implementation teams for protocol creation and intake development programming• Involved in the creation of policies and procedures for all departments contained in the office to establish continuity and efficiency • Analyzed markets and developed plans which matched the supply of healthcare services appropriately to meet customer goals• Planned, controlled and monitored operating budgets for assigned areas of responsibilities• Prepared and analyzed financial and other data reports and when necessary made modifications to operations to contain costs• Ensured compliance with policies and procedures and continuous quality improvement. • Established a program for disaster planning and took control of situations during times of disaster• Assisted in driving performance management and conducted annual performance reviews with a goal of developing a team-oriented approach with positive results• Counseled personnel and provided disciplinary actions as needed• Shared information with others in the region, other EMSC operating companies, and Corporate to increase the use of best practices• Monitored and made appropriate modifications in processes to manage success measures

Greater St. Louis Area

Bachelor Of Science - Bs, Paramedic

Associate'S Degree, Occupation Science In Paramedicine

58 Credits Completed