Facilitator, coordinator, and implementer of Fintech projects for Midfirst Bank’s Commercial Services team, collaborating with Product, Development, QA and third-party vendors to maximize business and technology value for banking clients and customers.

As a Software Development Project Manager and Scrum Master, I partnered with Product Managers to ensure the project vision and quality were upheld. I led Scrum teams for multiple modules, including iOS, Google, and cross-platform development, effectively managing projects related to Tax Reporting, Data Science, Employee Management, and Mobile modules. I facilitated Scrum retrospectives and maintained clear stakeholder communications to ensure alignment and transparency throughout the project lifecycle. Additionally, I developed comprehensive project plans, timelines, and budgets to guide project execution. My role involved leading global initiatives that impacted multiple teams and modules, as well as conducting risk management and conflict resolution to navigate challenges and ensure successful project outcomes.• Partnered with Product Managers to ensure project vision and quality.• Scrum Master for multiple modules including iOS, Google, and cross-platform development.• Managed projects for Tax Reporting, Data Science, Employee Management, and Mobile modules.• Facilitated Scrum retrospectives and stakeholder communications.• Developed project plans, timelines, and budgets.• Led global initiatives impacting multiple teams and modules.• Conducted risk management and conflict resolution.

Agile Project Manager leader responsible for the initiation, planning, execution, control,implementation, and closing of projects associated with complex off-net carrier orders for retail,strategic, and enterprise customers. Role entailed facilitating and maintaining effectivecommunication with key internal and external project stakeholders throughout 1-18 month projectlife cycles and across cross-functional/cross-market teams while ensuring process compliance and success.• Led project kickoffs, scope, milestones, and implementations.• Coordinated with clients and vendors for fiber installs and escalations.• Managed Access Management tools and conducted regular status meetings.• Negotiated contracts and created Service Level Agreements.• Enhanced project delivery processes and trained junior project managers.

Dedicated Operations Manager with a robust background in client onboarding, staff management, and process optimization. Demonstrated expertise in performing client demonstrations and training, managing teams of staff members, and overseeing clients and external employees. Proficient in analyzing production performance metrics to identify trends and implement process improvements. Experienced in leading cross-functional teams for problem-solving and new product launches, developing strategies to reduce operating costs while maintaining high customer satisfaction. Skilled in screening, interviewing, hiring, and training internal staff. Competent in performing PEO client setups, database imports using Great Plains Dynamics, and maintaining databases with MS SQL Server and Active Directory. Experienced in CRM/HCM maintenance, year-end company closures, and database migrations, along with procurement for payroll/benefit supplies and technology vendors.• Managed internal staff and served as PEO Payroll Manager.• Performed client setups, database imports, client user training and CRM/HCM module maintenance.• Led special projects for internal and external stakeholders.