Experienced IT professional with a proven track record in providing comprehensive IT solutions and organization support. Managed IT operations across multiple locations, overseeing infrastructure sourcing, budgeting, and technology deployment. Delivered concierge-level support to executive teams and staff, ensuring seamless operations. Proficient in procurement, installation, and maintenance of technology systems, including Active Directory setup and management. Skilled in disaster recovery planning, remote work enablement, and enhancing productivity through staff training and support. Played a pivotal role in facilitating organizational growth, implementing remote work solutions, and ensuring business continuity during challenging times.

Managed hardware, software, and project support for Electrical Operations.Provided daily technical support for a 120-person mobile fleet.Delivered desk-side support for engineering and operations teams.Created documentation and procedures for project-related software and hardware installations.Led hardware updates for over 120 mobile users, ensuring all equipment met current standards.

Managed all IT for one of the country's largest privately owned firearms dealers, overseeing 3 locations, expansion, moves, and dispositions. Designed and implemented in-house infrastructure, enhancing operational efficiency. Managed network, backup and recovery plans, Active Directory, onsite exchange, e-commerce, point of sale systems, and network security. Coordinated with vendors, handled break-fix issues, managed VPNs, and streamlined onboarding processes.

I managed three computer labs, supporting the technology needs of 800 students and 120 staff members.Oversaw school software and hardware requirements to facilitate effective teaching and learning.Collaborated with the School-Based Leadership Team and the Technology Committee to integrate technology into educational practices.

Administered a $3M technology budget and led a team of 5 supporting three hospitals, multiple doctors’ offices, and local clinics. Managed help desk operations and ensured efficient resolution of technical issues for staff and patients. Designed and implemented local and wide area networks (LANs/WANs), optimizing network performance to meet organizational needs. Led the conversion from IPX to TCP/IP network, overseeing the migration process and implementing a new fiber optic network infrastructure converting from Nortel equipment to Cisco routing and chassis switch solution.