Brian Gonzalez, Mba☁️ Email & Phone Number
Who is Brian Gonzalez, Mba☁️? Overview
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Brian Gonzalez, Mba☁️ is listed as Enterprise Account Representative at Oracle, a with 202102 employees, based in Boston, Massachusetts, United States. AeroLeads shows a matched LinkedIn profile for Brian Gonzalez, Mba☁️.
Brian Gonzalez, Mba☁️ previously worked as Sales Development Representative at Oracle and Sales Associate at Solar Sales. Brian Gonzalez, Mba☁️ holds Master Of Business Administration - Mba, Business Administration And Management, General, 3.92 from Florida International University.
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About Brian Gonzalez, Mba☁️
As an Oracle Cloud Applications Consultant, I specialize in optimizing businesses' operational efficiency through tailored cloud solutions. I collaborate closely with clients to implement Oracle's suite of applications, ensuring they maximize their cloud investments.If you have any questions or concerns, please do not hesitate to reach out: brian.b.gonzalez@oracle.com
Brian Gonzalez, Mba☁️'s current company
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Brian Gonzalez, Mba☁️ work experience
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Sales Development Representative
CurrentI focus on acquiring & maintaining a working knowledge of Oracle Solutions to become a trusted advisor to prospects. Uncovering & qualifying prospective customer needs, understanding business processes, identifying projects, determining requirements, and ascertaining potential solutions.
Sales Associate
CurrentAlong side my customer service experience I have 1 year in Door to Door sales, which then progressed to Solar Cold Calling Sales for two years. Fell in love with sales and ended up at Oracle, dream spot for me.
Customer Service Team Lead
As the Customer Service Team Lead at the New York State Department of Labor, you will oversee a team of customer service representatives, ensuring that they provide excellent service to the public. You will be responsible for managing team performance and implementing strategies to improve customer satisfaction.- Achieved a CSAT score of 95% by implementing effective training programs and ensuring consistent quality in customer interactions.- Increased the FCR rate from 70% to 85% by empowering team members with better resources and tools, and by enhancing their problem-solving skills.- Reduced AHT from 10 minutes to 7 minutes per call without compromising the quality of service by streamlining processes and providing advanced training on call handling techniques.
Customer Service Representative
As a Customer Service Representative at the New Jersey Department of Labor & Workforce Development, you will provide support and assistance to individuals seeking information and services related to employment, unemployment benefits, and labor regulations. You will handle inquiries and ensure a positive customer experience.- Successfully managed a high call volume, handling up to 80 calls per day while maintaining high service standards.- Reduced AHT from 12 minutes to 8 minutes per call by streamlining call handling procedures and improving personal efficiency without compromising service quality.- Received positive feedback from 95% of customers, highlighting the quality of service and support provided.
Colleagues at Oracle
Other employees you can reach at oracle.com. View company contacts for 202102 employees →
Gergő Orosházi
Colleague at OraclePoland
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XZ
Xue Zhang
Colleague at OracleChina
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KD
Kaineka Davis
Colleague at OracleUnited States
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Rajashekhar G
Colleague at OracleBengaluru, Karnataka, India
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Oguz Pastirmaci
Colleague at OracleGreater Seattle Area, United States
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Abdelrahman Ashraf
Colleague at OracleCairo, Egypt
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MK
Mal Kruck
Colleague at OracleCanberra, Australian Capital Territory, Australia
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Kanchankumar Khedkar
Colleague at OraclePune, Maharashtra, India
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Rajeshwar Siriganeni
Colleague at OracleBengaluru, Karnataka, India
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Larisa Mocanu
Colleague at OracleBucharest, Romania
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Brian Gonzalez, Mba☁️ education
Master Of Business Administration - Mba, Business Administration And Management, General, 3.92
Bachelor Of Business Administration In Finance, Finance, General, 3.5
Frequently asked questions about Brian Gonzalez, Mba☁️
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What company does Brian Gonzalez, Mba☁️ work for?
Brian Gonzalez, Mba☁️ works for Oracle.
What is Brian Gonzalez, Mba☁️'s role at Oracle?
Brian Gonzalez, Mba☁️ is listed as Enterprise Account Representative at Oracle.
Where is Brian Gonzalez, Mba☁️ based?
Brian Gonzalez, Mba☁️ is based in Boston, Massachusetts, United States while working with Oracle.
What companies has Brian Gonzalez, Mba☁️ worked for?
Brian Gonzalez, Mba☁️ has worked for Oracle, Solar Sales, New York State Department Of Labor, and New Jersey Department Of Labor & Workforce Development.
Who are Brian Gonzalez, Mba☁️'s colleagues at Oracle?
Brian Gonzalez, Mba☁️'s colleagues at Oracle include Gergő Orosházi, Xue Zhang, Kaineka Davis, Rajashekhar G, and Oguz Pastirmaci.
How can I contact Brian Gonzalez, Mba☁️?
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What schools did Brian Gonzalez, Mba☁️ attend?
Brian Gonzalez, Mba☁️ holds Master Of Business Administration - Mba, Business Administration And Management, General, 3.92 from Florida International University.
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