President & Ceo Of Raleigh Mortgage Group
CurrentStarted Raleigh Mortgage Group in 2001Built my business off of great customer service and referrals from previous clientsMy company processes and closes an average of 200+ loans a year Maintained and exceed annual Budget expectations as proven by surpassing the 2012 goal for revenue by Maintain oversight of each and every one of our client's loans, insuring the loan is on time to secure the correct closing date. Developed guidelines for daily processes and time lines to insure client satisfactionConduct weekly staff meeting to review the status of each loan, identify any outstanding issues and discuss the goal for each loan and future clients.Developed a collaborative relationship with the Director of Operations and the Marketing & Communications Director and participated in strategic planning session with the goal to increase client satisfaction.Experienced with managing challenging tasks and/or staffing issues.Self-starter with an extremely strong work ethic.Positive attitude and profession attitudeTask/Project Management – Systematic approach to project or task. Utilizes basic project management skills to organize large tasks into smaller manageable tasks. Operating Budget Management – Review of previous year’s data to accurately develop a budget to effectively control cost and predict revenue streams in order to assure maximum profitabilityReturn Client communication in a timely manner on a routine basisAdjust schedule to meet the client's needsUtilize great customer service skills, mentor and train staff members.Work with the Director of Operations and the Director of Marketing to develop new ideas and strategies to enhance the quality of service and insuring client satisfaction
