Brian Hackley, Cptd Email & Phone Number

Knox County, Tennessee, United States

Manager, senior consultant and curriculum lead focusing in instructional design.

United States

Mosaic’s Consulting Operations department is a group of consultants with a reputation and expectation for providing the best client and co-worker experience imaginable. We provide the knowledge, skills, and tools to serve our external ERP clients' through their organizational transformation from inception to go-live.

Knoxville, Tennessee Area

I design, coordinate, and improve key internal and external programs, including core business services and client cross-service-line initiatives. Overseeing and monitoring inter-connected projects, I determine goals and objectives, developing and managing budgets, and allocating resources. I liaise with internal and external stakeholders to ensure effective program progress.• Drive business to increase profit, winning $75k in new business with one key client in one quarter.• Partner with clients, streamlining processes and leading strategic growth initiatives, including new policies and procedures for budget reporting.• Managed $2m in project resources, assessing program performance, allocating resources, and managing risk to maximize ROI.

I oversaw learning and development initiatives, supervising multiple virtual teams of more than 20 learning professionals, including instructional and design and development team, project management team, and on-boarding team. I spearheaded development of online learning initiatives, including system simulations, video production, and performance support tools.• Led process automation, implementing billable hour initiative to facilitate project tracking by identifying project, team, and line of business.• Streamlined team production processes by analyzing historical data to determine future resource capacity and allocation.• Identified and implemented emerging learning methodologies, including virtual classrooms, social learning, and immersive learning.• Partnered with executive and front-line management teams to implement new practices, achieving corporate buy-in three months ahead of schedule.

I managed multiple simultaneous learning and development projects for a merchant payment processing call center, liaising effectively with stakeholders to ensure effective project implementation. I conducted needs assessments and implemented effective instructional design principles to organize and deliver learning activities. • Slashed training expenses by more than 15% by conducting gap analysis to identify performance gaps using Employee Readiness Model.• Re-designed Customer Service New Hire Program, replacing lecture-based training program with interactive problem-solving simulations; enabled trainees to achieve quality goals matching tenured representatives four weeks ahead of estimates.

I led the development and implementation of comprehensive training strategies/programs for more than 100 call center employees and the management team.

I developed and implemented a training curriculum, job aids, and materials (including computer-based training) for employee development, job performance skills, and quality assurance initiatives.

Quantico, Va

Marine Helicopter Squadron One (Marine Executive Flight Detachment HMX-1), Marine One. Served with two presidents: President George Bush Senior and President Bill Clinton. Managed a unique blend of highly specialized Marines and civilian contractors while ensuring readiness level of Marine One helicopters.

Bachelor Of Science, Business Administration

Activities and Societies: Minor: Small Business Management and EntrepreneurshipCurrently Enrolled

Associate Of Science, General Studies

4.0 GPA (Summa Cum Laude)