○ Facilitate effective partnership between the Sales and Fulfilment teams to ensure seamless project execution○ Lead a team of Project Managers and Coordinators to predict client needs with proactive communication○ Implement new processes and tools including the design and configuration of a new work management tool○ Train, coach, and mentor new and existing team members to achieve company objectives and goals○ Provide client facing support to high profile and complex projects to maintain an excellent client experience○ Promote growth and development of the organization by executing special projects on the Operations team

○ Implement new programs while establishing best practices and training users to adopt the new systems○ Provide client support to 15 high profile accounts while creating relationships of trust and support○ Procure product and maintain vendor relationships for $14 million dollars of sales volume annually○ Run team meetings to establish action items to ensure all projects are on time and accurately completed○ Balance time supporting the full scope of business from bid interviews though post-installation support

-Analyze the cost of goods sold for an entire region to make recommendations to our regional vice president-Inspire a team of 50 by setting an example of high service standards while grossing 7 million in sales yearly-Balance multiple projects simultaneously while working with various time frames ensuring flawless execution-Monitor the cost of labor by assessing staffing needs and making appropriate adjustments to the schedule -Create event orders to provide detailed information and expectations to our lead banquet servers -Set and attend meetings with wine and spirits influencers to ensure a progressive spirit selection-Exercise high attention to detail to ensure proper setup of the bar, restaurant, and kitchen-Oversee nightly service coaching my team through the proper steps of conflict resolution -Implement policies to respond to unique and local challenges while aligning with company standards

-Coach new and existing team members on standards to provide legendary service to every guest-Work closely with management to diagnose and create solutions to improve restaurant operations-Maintain an approachable attitude towards the team while upholding the restaurant’s standards -Establish long lasting relationship with guests while compassionately solving missteps in service -Analyze trends to assist the beverage manager with the purchasing of wine and spirits

-Manage a team of 3 interns to create a social media presence for King Wai online-Develop a marketing strategy to reach out and interact with our target market for online sales-Effectively generated 45% higher traffic to website and increased online sales by 37%

-Foster an environment of change and growth in a professional and positive manner-Lead all VP level members to develop and maintain continual growth of fraternity goals -Implement changes to policies and procedures after a consultation visit from our home office-Facilitate meetings using Roberts Rules to cultivate an environment of effective idea sharing

- Worked with local companies to establish sponsorship- Gathered over $1000 in resources for the Fraternity- Maintained relationships with sponsors

-Photographed all fraternity events to help us create long lasting memories for the future-Worked with an outside company to have professional composite pictures taken for the entire fraternity-Created slide shows to accentuate the the activities and experiences of the fraternity

-Collaborate directly with the CEO to ensure our marketing plan portrays the voice of the company-Create customized marketing strategies tailored to the different audience of each social media outlet-Manage the production team for all social projects both online and directly at local events

- Searched and examined resumes for quality candidates- Called over 450 candidates to set up interviews- Managed and updated a large candidate data base

As a Server I: -Created a memorable guest experience through prompt and friendly service -Ensured customer satisfaction with prompt refills and accurate food orders-Handled and held an average of 400 dollars cash nightlyAs a Trainer I: -Mentored new servers and To-Go Specialists with my experience -Trained new managers to be knowledgeable to assist servers -Upheld restaurant standards through leading by example