Sr. Manager, Customs
CurrentGlobal Customs Compliance: Developed, implemented, and managed Nutrien’s customs compliance programs globally, focusing on the US and Canada, covering both finished goods and Maintenance, Repair, and Operating (MRO) goods.Compliance Procedures: Created and maintained import/export compliance procedures, including conducting internal Import Compliance Risk Assessments for the US and Canada.Customs Brokers Partnership: Led the selection and strategic partnership with Customs Brokers in the US and Canada. Ensured efficient customs clearances and the successful movement of products, machinery, equipment, and contractors across borders.Cross-Border Liaison: Acted as the primary point of contact for US Customs and Border Protection (CBP) and Canada Customs Border Services Agency (CBSA) for all cross-border matters.Trade Strategy Improvement: Continuously enhanced the international trade strategy to leverage special trade and customs programs, such as Free Trade Agreements, U.S. Goods Returned, Duty Drawback, End Use Provisions, and Reconciliation.Global Issue Monitoring: Stayed current on global issues impacting Nutrien and provided management with informed recommendations.ERP System Management: Utilized ERP systems to ensure accurate assignment of tariff classification, country of origin, and pricing.Import/Export Reporting: Oversaw the development, analysis, and reporting of import/export activities, leading improvements to support decision-making quality.Issue Escalation: Served as the primary contact for escalation and troubleshooting of live border issues.Internal Collaboration: Fostered relationships with internal departments, including Plant and Warehouse Operations, Logistics, and Procurement, to streamline import/export activities.Team Leadership: Provided leadership and subject matter expertise to a team of three direct reports, including hiring, development, coaching, goal setting, performance management, and project direction.