• Led as many as 70 team members across three offices in the US as well as an off-shore team in India, starting with teams delivering both digital marketing services as well as managing client relationships, later focusing exclusively on Customer Success.• Responsible for departmental budgeting, revenue forecasting, and overall goal setting through quarterly OKRs.• Led the organization through multiple restructures to improve efficiency and service delivery. Most recently, I led a Customer Success transformation which included changing structure, processes, systems, compensation structure, roles, and people. • Work with the Marketing team to plan, create, and execute customer marketing campaigns which are dynamically generated and tailored to unique customer segments.• Participate in quarterly roadmap meetings with a cross-functional team to plan and shape the direction of our offerings and guide overall product development.• Evaluated M&A opportunities and integrated 4 acquisitions within a 2 year period.

• After successfully leading and growing the agency’s SEO team, I was later promoted several times and also led the Website Development, Copywriting, and Customer Success teams, overseeing a group of over 50.• Developed a scalable service delivery model to provide SEO, SEM, and Social Media Marketing to over 700 medical and dental practices.• Responsible for product development, pricing, budgeting, and staffing.• Directly managed relationships with key clients and provided sales support to close new business.

• Managed operations for this digital marketing agency during a period of hyper-growth, where the company doubled in size within a year and was acquired.• Oversaw a team of 50 consisting of the following departments: SEO, PPC, Web Development, Copywriting, and Digital Marketing Strategists.• Participated in key client relationships such as Fox News Channel, Brother Electronics, and Trump Hotels.• Led a company restructure to improve service delivery and increase productivity.• Built an HR department and associated functions from the ground up.• Planned and launched a revamp of our technical infrastructure including SaaS-based project management to improve collaboration and increase accountability.• Managed all vendor relationships and negotiated contracts.

• Cofounder of one of the largest home building websites in the 90’s, an online lead generation business which had over 150,000 visitors a month.• Directly managed digital marketing campaigns leveraging SEO, SEM, and Email Marketing, bringing monthly visitors from 500 to 150,000, and generating over 3,000 leads per month.• Designed and developed the front end and back end of the website, frequently making adjustments and performing conversion rate optimization (CRO).• Hired, trained, and managed a small team of Customer Success Managers and Digital Marketers.• Assisted in closing partnership deals and later managing relationships with sponsors such as Countrywide Home Loans, M&T Bank, and Wells Fargo.• Helped develop and plan regional conferences for our clients, and was a regular presenter on topics on business growth and digital marketing.