• Drive revenue growth, delivery excellence, and client satisfaction for our largest Consumer industry clients. • Collaborate with cross-functional teams, including sales, marketing, and operations, to align Data & Analytics, Cloud Enablement, Technology, and AI service offerings with client needs and market trends.• Acts as a trusted advisor to C-level clients, providing strategic guidance, industry insights, and best practices to support their business objectives including digital and AI transformation.• Received multiple accolades from clients for outstanding service delivery, problem-solving, and responsiveness.• Developed and implemented a client engagement framework that improved client satisfaction scores by 25% within one year.• Mentor and coach client service managers, enhancing their performance and fostering a culture of continuous improvement.• Establish and maintain strong relationships with key stakeholders, including C-suite executives, to understand their strategic objectives and align service offerings accordingly.

As a Senior Director for Slalom Chicago, I helped our clients connect the dots across their organization to accelerate the impact of their strategic initiatives – unlocking new value, driving new outcomes, and delivering more meaningful employee and customer experiences.• Accountable for portfolio management across Slalom Chicago’s largest CPG accounts where I drive delivery excellence, people/customer satisfaction, and sales• Responsible for delivering a consistently great client experience; proactively developing and cultivating strong executive-level relationships; demonstrating depth and breadth of industry & technical knowledge to position Slalom solutions that align with our client’s business objectives

Served in senior leadership roles within Human Capital, leading and advising Fortune 500 Industrial Products & Manufacturing clients through organizational transformation.• Provided leadership for enterprise-wide strategic change initiatives• Fostered and developed account-level client relationships. Contributed to sales efforts worth $200M+• Led and delivered large-scale business transformation programs with a focus on leadership alignment, stakeholder engagement, business readiness, communications, and learning