Brian Haughton, Pmp, Csm Email & Phone Number

* Responsible for the effective project management and delivery execution of large complex client implementations. Accountable for planning, managing, leading and motivating a cross functional team to implement projects in support of ADP sales.* Lead and manage comprehensive project plans, issue management, risk identification and management, change management and resource management utilizing the Implementation PMO standard PM best practices and methodology.* Lead the project plan from initial project identification to hand off to the Client Service Delivery team.* Responsible for communicating to project stakeholders including the leadership team and client project teams and to transfer their PM knowledge/skills to other members of the Implementation team* Manage strong healthy relationships with stakeholders, project teams and external vendors ensuring that project delivery expectations are clearly defined and met. Build and maintain a reference-able customer relationship* Develop and maintain all project documentation (Project plan, Issue and Action Logs, Risk Management, Project Status Report, Lessons Learned, Post Implementation Reviews)

Accountable to manage digital integration projects and manage the customer site implementations in the Healthcare (U.S) and Higher Education (U.S) sectors. Examples are the deployment of mobile food ordering applications in Wichita University, St Johns University, Houston University and Babson College

Lead multiple enterprise wide, cross-functional projects aimed at increasing market revenue and overhauling the customer experience, while adhering to Rogers'​ PMO standards and continuously driving improvement to current and future mode of operations. ●Successfully led digital programs which included desktop and mobile applications●Using a team of Project Managers and Business Primes, successfully lead the implementation of a new provisioning and billing platform for Rogers customers to over 2000 call centre agents and field technicians.● Managed a team of Project Managers in delivering Fido Internet, including market and brand readiness for consumers, training and launch readiness for call centre personnel.● Monitored partnership projects and provided status reports to Senior Leadership● Prepared project status reports for Senior Leadership. This included identifying project risks and mitigating those risks to deliver projects within scope and budget.● Advanced knowledge of project scheduling including project baselines, task dependencies and schedule management using MS Project. ● Thorough documentation of all project phases from concept to post-implementation including requirements gathering, project charter and kick-offs, and issue and risk tracking.

Accountable for planning and execution of all program deliverables based on the operational launch plan • Proactive engagement with cross-functional stakeholders in order to improve the quality of service for customers robust tactical operational plans for implementation• Owned the planning and execution of all program deliverables based on the operational launch plan• Worked with the program sponsors to determine clear program objectives and measures of success• Engageed cross-functional project teams that continuously identified and delivered new processes and operating models that exceeded program targets through driving customer awareness, increasing customer satisfaction, higher lifetime value, and operating cost reduction• Builtl Contingency Plans and “What-If” Scenarios for all assigned programs• Led work-effort to ensure alignment of all internal and external communications for each program• collaborated with the program sponsor as required to develop business cases and obtaining executive-level support and approval for capital implementation projects• Managed program Issues and Actions logs