Brian Hayes Email & Phone Number

Lismore, Waterford

TQS Integration provides strategic competitive advantage for customers via advanced visualisation and data analysis of real-time and historical data.The strategic mission of TQS Integration is to provide first class services to our valued customers worldwide by bringing together accurate and efficient advanced state-of-the-art techniques.Developed from TQS Integration’s unmatched knowledge, with the latest technologies in global information technology and process control integration, we provide our customers the competitive advantage they need in an ever changing, highly competitive world.

County Dublin, Ireland

What is culture?We tend to think of culture in traditional terms – our music, language, literature, our easy-going style. It’s what makes us uniquely Irish. It’s why so many people around the world want to visit us. That’s our social culture.Organisational culture is different. It’s about your people and their impact on your business. It’s about the effectiveness of your leadership structure. It’s about the atmosphere in your workplace and how you present to your customers. Organisational culture has been described as ‘what happens when you’re not around’ and it’s either making or costing you money. Great Place to Work’ found that Fortune 100 companies with a consistent and inclusive organisational culture, outperform peers by three times in revenue growth (2018, Great Place to Work). Do you know which it is in your organisation?

• Develop and implement multi-year operations strategies to achieve business objectives• Project Management of major capital and strategic initiatives• Manage and develop relationships with key service partners and suppliers • Deliver outstanding levels of customer service to on course and remote customers• Lead a team of 400 Office, Field and Part-time employees • Deliver initiatives and efficiencies to drive year on year performance improvements• Have ownership of Tote technology platforms and deliver key projects • Manage budgets and deliver KPI’s

• Responsible for all PhoneWatch Operations functions which included three Contact Centres (Monitoring, Customer Support, Scheduling ), Supply Chain Management and Field Operations• Project Management of International Business System Integration post acquisition

• Revitalised the existing DSG Service and Distribution organisation in Northern Ireland • Project Managed the setup of a similar organisation in Southern Ireland to support the emerging Dixons and Currys Retail Operations

• Reorganised the service provision to Whirlpool's Dealer Network and it's nationwide consumer base• Project Managed the installation of a new Business Platform and the installation of an Electronic Reporting System for the Field Operation

Dublin

Stabilised substantial loss making operation within 3 monthsIntroduced zero litigation processEnhanced consumer confidence in brand through new level of professional serviceIntroduced new processes to capture performance data and set achievable kpi’s

Kells, Co Meath

Involved in the setup a new European Repair Service for group subsidiaries and distributorsLowered the value of distressed inventory by 60% in first yearManaged a specialised Technical team to support a growing European business

Msc In Executive Leadership, The Science Of Leadership, With Distinction

Modules included Creating the Future, Leadership for the Future, Business Excellence ( inc Ececutive Leadership Module at Boston College).

Acca Diploma In Financial Managment, Dip Fm

ACCA Diploma in Finance Management

Diploma In Electronic Engineering, Electrical, Electronic And Communications Engineering Technology/Technician