Brian Haynie Email and Phone Number

- Developed MS Access Database for Office Administrators; provided key tools to document information on assigned personnel and facility visitors allowing for accurate and timely reports to be generated as needed.- Revamped Quality Team’s documentation, tracking, and reporting process; utilized Excel VBA to import, compile, and analyze data resulting in the efficient generation of multiple weekly and monthly reports.- Developed training workbook that allows the tracking of initial, quarterly, semi-annual, and annual training requirements enabling managers to be proactive in meeting Cognizant and client training requirements. - Developed automation tools that compile multiple reports into a single product which identifies associates struggling with established standards allowing coaching and corrective measures to be implemented.- Developed automation tool for associate incentive program that imports and analyzes data from multiple sources, calculates each associates rank, and creates a monthly incentive program payment breakout.

- Developed multiple complex macros within MS Excel utilizing Visual Basics that gathered, consolidated, and manipulated data from multiple worksheets and websites. - Generated and quality reviewed over 25,000 encounter shells for 18 different projects allowing production efforts for the UHG Community and State project to be completed in half the projected time. - Created work instructions for multiple unique projects and provided training to seven Triage Analysts ensuring accurate and consistent analysis were performed exceeding the client’s expectations. - Attended daily meetings with the client to gather information on their requirements; provided timely feedback on current and future production efforts to ensure the desired end state of the client was met.

- Hand-picked as Subject Matter Expert providing key assistance to Referral Management Specialist in support of production efforts ensuring quality and productions standard were being met or exceeded. - Nightshift Section and Letters Lead providing leadership and mentoring to 40 nightshift crew members. - Sought out selfless team player; providing assistance and accurate training to coworkers, Section Leads, Training, Quality Assurance, and Team Leads.

• Gathered and analyzed communications maintenance data and developed reports showing trend information for senior leaders.• Drafted daily reports on communication outages and issues for organizational leadership.• Oversaw $5-million renovation and managed 43,000 square-foot facility providing workspace to over 400 personnel.

• Designed, configured, monitored, and maintained network systems covering 14 different geographically separated locations.• Installed, operated, and maintained Cisco Call Manager VoIP system. Added, modified, and deleted features providing service to 100+ service members in a deployed location.• Resolved customer related software and hardware issues in a professional, courteous, and straightforward manner; following up to ensure all customer concerns were met.• Maintained 100% accountability of all assigned equipment worth over $4 million.• Wired a newly constructed 19,800 sq foot facility with over 50K feet of CAT-V cable providing 100 network and telephone connections for Special Operations Command Headquarters meeting the growing needs of mission requirements.• Coordinated over 300 domestic and international travel arrangements, including booking airfare, hotel, and transportation for 80+ service members.

• Managed 4-person Maintenance Control work center documenting, tracking, and directing maintenance actions for communications system outages enabling organizations to carry out daily operations.• Established procedures governing conduct of maintenance control operations and supply processing.• Spearheaded the creation of a personal accountability database tracking the location and movements of service members in deployed locations ensuring 100% contact after enemy attacks.

• Installed, operated, and maintained the REDCOM ISDN Gateway Exchange telephone switch valued at $2 million providing voice services to 1400 deployed senior military leaders and service members ensuring a 95% call completion rate.• Installed, operated, and maintained the Nortel Defense Red Switch Network deployable telephone switch valued at $1.5 million providing services to 75 senior military leaders ensuring 100% uptime rate during combat operations in Iraq.• Maintained the Special Operations Command digital communications package providing secure and non-secure voice, data, and video services to senior military leaders during combat operations in Afghanistan.

• Maintained $100+ million data processing platform providing air crews performing duties during combat operations the resources needed to gather and analyze critical intelligence information ensure successful mission completion.• Managed work center training program providing training to 8 personnel on over 1200 training tasks ensuring ample personnel can respond for mission critical equipment outages resulting in 50% reduction in downtime.

• Efficiently provided maintenance for $5 million worth of computer equipment cutting repair times in half saving over $7K in contractor repair costs and receiving a 97% customer satisfaction rating.• Key member in the establishment of Lajes Field’s Network Control Center providing reliable and professional customer service to 3,000 personnel for networking and computer related issue.• Implemented network security program preventing hundreds of unauthorized access attempts and thwarting direct intrusions attempts ensuring integrity and security of Metropolitan Area Network.

• Responded to 59 telephone outages restoring services to base personnel saving over $3K in contractor repair costs and receiving a 100% customer satisfaction rating.• Manned base switchboard for 30+ hours coordinating disaster relief efforts with first responder agencies after catastrophic tornado and hail storm affected base and local community.