Performed aircraft fueling, marshaling, towing, lavatory/water services and van rides to main terminal and hotels. Provided passengers and pilots with exceptional detailed customer service.

Provided technical support for mapping projects using proprietary software and ArcGIS. This included initial project testing and full-scale launch, risk mitigation, project design, documentation, sourcing support, launch, online training, quality assurance with Lean methodologies, change management and reporting to stakeholders on multiple database products. • Provided support on all stages of project life cycles to fully transition projects to a lower-cost production facility with time improvements on each proceeding project• Consistently lowered quality issues with supporting team members in production centers and management with Lean methodology • Reduced documentation on projects to provide clearer more focused information for higher quality scores resulting reduced administration time • Over tenure consistently chosen to be on projects to meet right now customers/stakeholders needs• Collaborated with project owners and team members to set challenging but realistic goals• Answered Tier 1 Questions under a days’ notice for quick turnaround• Reported project feedback to project stakeholders• Created and applied best practices to project stakeholders and project documentation• Applied Quality Assurance with lean methodologies to all project and tier 1 support

Coded attributes into the Map Database to the standards and requirements set out to the High-Quality standards that our product required for GIS navigation products. • Demonstrated consistent attention to and achieved company 97% quality requirement• Selected for multiple project support initiatives simultaneously for exceptional performance• Subject Matter Expert on several long term and short-term projects, overseeing coding progress and Quality with feedback to stakeholders• Drove project execution and project scope on one major project that added an additional four project• Consistently mentored new technicians over the course of my tenure

Stocked Items, Helped Customers, Cashiering, Reported Shoplifters, Retrieved Carts, General Cleaning, Pulled Online Order and Packaged.

Aggressively managed all division of the retail floral/greenhouse/landscape business with gross sales of a half-million dollars with a staff of 8. Responsibilities with all aspects of the floral shop/greenhouse/landscaping operations, staffing, marketing, and planning.• Championed role Lead Landscape and Floral Designer for multiple customers• Developed and implemented a detailed business plan to get operations running on the best foundation and skills used to build on to project coordination• Optimized inventory levels to stay with current demand• Hired talented staff to fill key positions and mentored talent to meet the needs of our customers • Adjusted schedule to meet the needs and demands of the customers to meet their deliverable• Developed realistic budgets based upon costs and fees for effectively operating the business and provide high-quality results in a timely manner• Planned, organized, scheduled, and mediated all employees