Brian Higgin-Houser Email & Phone Number

I offer a broad scope of technical analysis experience focused on providing quality IT services to corporate and government clients in the Minneapolis/St.Paul, area.My core strength is delivering customer satisfaction while supporting IT infrastructure roll-out and recovery. I am a team-focused, leader/coach/knowledge author and process mapper. I work within the team and across teams to create a transparent, repeatable, incident solution.I am interested in discussion groups, volunteer activities and mentoring. Contact me at bhigginhouser@comcast.net.

Listed skills include Itil, Active Directory, Troubleshooting, It Service Management, and 9 others.

• 

  Desktop Support Analyst, Poc St. Paul

  Saic

  May 2015 - Present - St. Paul, Mn

  Collaborated with peers and enterprise-wide IT service teams to provide best of class IT service through a complex and changing infrastructure environment. Supported and coordinated service calls for Dell, HP, Cisco and Ricoh devices within the St. Paul district. Analyzed and prioritized service requests for a diverse group of business areas including, HR, Executive, Contracting, Legal, Engineering and Real Estate. Shared solutions via authoring knowledge documents across teams. Consultant to customers purchasing or disposing of equipment, computer setup and first logon for new staff.