Patterson-Seventy Seven Energy acquisition June 2017. Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and rig manager associates. Installation, configuration and onsite support of PC software, hardware, and network devices as well as rig sites for oil and gas companies. Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units.Provides hardware configuration and support including server builds, rack and stacking, equipment and LAN cabling.Monitors all sites utilizing on-line tools and systems such as Cisco MerakiInventory and management of assets using Service NowSeveral business unit office moves of computer and network systems.

Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC software, hardware, and network devices as well as rig sites for oil and gas companies. Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units.Liason for both business and Infrastructure Site visit walk through with ISPs and cablers for circuit installs, fiber/copper, cell boosterInventory and management of assets using Service Now

ensure proper computer operations so that end users and clients can fulfill their assignments. This includes receiving, prioritizing, documenting and actively resolving ticket requests. Problem resolution may involve the use of knowledge base or wiki articles, our internal ticketing program, as well as require that the individual give hands-on help at the desktop level. Active Directory, SAN, VPN configurations, Knowledge with HIPAA regulations involving PHI and HITECH, Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications, Test fixes to ensure problem has been adequately resolved while maintaining high levels of communication with end users and clients, Develop help sheets and knowledge base articles for all members. Understands facility infrastructure specifically to the electrical and mechanical systems used in a data center environments including: Generators, UPS systems, ATS/STS units, PDU units, · Checks Data Center critical areas as defined and reports issues found· Responds to all Data Center alarms per policies and procedures· Performs daily remote hands including tape swaps

Field SupportSupport the Utica shale offices, field, and site rigsTroubleshoot core hardware and software technologies, including laptops, desktops, multifunction devices, iPhone/iPad, Android and Blackberry.Support the Microsoft Office Suite of products, including Microsoft Office 2007 and Microsoft Office 2010.Assist Infrastructure team to rack network hardware, including routers, switches, network interfaces, and wireless access points.Liason for both business and Infrastructure Site visit walk through with ISPs and cablers for circuit installs, fiber/copper, cell booster

• Technical Support for all hospital locations in the Akron OH area• Configure iOS and Android devices• Setup, configure, repair, image, and deploy PCs and various hardware• Xerox, Lexmark, HP, Dell printers• part of the IT project team• Supported the deployment of all PCs at the new Health and Wellness Center at Green, OH location SDMyersPublishing Department Print pamphlets, books, table tents for outside customers as well as internal business for SDMyers. Update Navision database current customers Cold calling in sales department for perspective customer business. Update PowerPoint presentations, editing, adding content and animation for management, also helped out with prep for IEEE.

Troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000, XP), Network Connectivity, TCP/IP configuration, upgrades, and Internet connectivity.Reimage and deploy desktop/laptops using Altiris network management application.Serviced surrounding area locations in Northeast Ohio: Akron, Canton, Cleveland

I started out working as an IT support staff member and worked my way up to network administrator. I helped implement the installation of an Exchange server and Terminal server. I was instrumental in the setup and configuration of a 3com phone system as well as a Shoretel phone system. My responsibilities included support and maintenance of 50 plus workstations and 8 servers. Duties included verifying daily backups, software troubleshooting, network antivirus and spyware installation and updates, server and workstation setup and configuration along with upkeep.

Perform system setup; daily backups; connectivity; hardware, and software troubleshooting; network antivirus and spy ware inoculation; and file/print/terminal server and workstation performance optimization, repair, and configuration. Train customer service/sales staff on use of new programs. Helped developed directory tree product manual that increased customer service department productivity and response time.

Support Microsoft Windows 2000/XP network of 50+ clients. Manage Terminal Server (Windows 2003), Exchange Server (Windows 2003) and a Windows 2000 Server (Active Directory). Maintain VOIP 3com and Shoretel phone system, Goodlink/pdas. Responsible for renewing licenses, various hardware and software.

Repair, upgrade, build, and recommend windows based PCs to Best Buy customers. Point of contact for tech bench; log multiple customers' desktop/laptop symptoms into STAR database, troubleshoot/repair, contact customers to pick up PCs maintaining a 1 day turn time. Handle technical support/Help desk related calls daily. Conducted training of staff and customers in computer system setup and S.O.P. operations. Work experience in every department; have held position of Senior Product Specialist in Audio, Video, and Digital Imaging Departments.