* 2009-present: IT Platform Manager - Responsible for governance and oversight of all Retail & Direct Technology applications. This included monitoring processes and documentation related to compliance, regulations, audits, risks, security, access management, change management, capacity & release management, service level agreements and production support, requiring constant interaction with numerous segments within IT and the business operations and support. * 2007-2009: Project Manager - Coordinated with management and project team members of cross-functional project teams consisting of internal and external personnel to improve operational efficiency, reducing costs and increasing productivity. Ensured completion of all business and system related documentation, including requirements, presentations, functional overviews, process flows, and technical design documents, as well as testing, training and root cause analysis documentation. Assured compliance with regulatory requirements.• Tools: MS-Project, Access, Excel, Visio, PowerPoint, LiveMeeting, Clarity, KnowledgeLink. Archer, GRC, SharePoint, HP Service Manager.

Position: Senior Business Analyst in the Project Management Department* 2005-2007: Developed project charter, plans, and schedule. Organized and implemented work assignments, created agendas, conduct meetings, prepared and disbursed minutes. Coordinated with project sponsors and project team to develop solutions to meet the business requirements. Position: Business Analyst for the broker-dealer, Pan American Financial Advisors.* 2004-2005: Provided technical IT support for business system selection and implementation, broker-dealer securities operations, financial operations, compliance, marketing, and sales representatives. Restored operations at recovery site after Hurricane Katrina. • Software: MS-Project 2000, MS-Access 2000, WinOps 5.02, Pershing, Net Exchange Pro, Bloomberg, Live Office (Advisor Mail, Advisor Square), Albridge.• Hardware: Dell workstations. • Operating System: Windows NT, and XP.

* Provided Trust system related support for the Investments & Trust Division comprised of Brokerage, Personal/Corporate Trust, Employee Benefits, Trust Investments, Security Processing, and Trust Marketing departments. 1. Installed, modified, and maintained contact management software, maintained system tables, reported and tracked resolution of system functional errors. Analyzed systems for Y2K compliance, developed and implemented new solutions. 2. Monitored interfaces with the corporate Investment, EFT, and Tax departments, as well as interfaces with mutual fund companies and the securities clearing house. 3. Created queries, reports, and applications in Progress, Access, and the mainframe report writer for daily processing for three bank departments. • Software: SunGard OMNI ES, TSO, IOF, ACT 3.0/5.0, Attachmate Extra/Kea X, MS-Access 7.0/97, SQL, Sterling Software Report Writer, Crystal Report Writer, Progress 7.3e, NetWare.• Hardware: Compaq Deskpro workstations, HP D-390.• Operating System: HP-UX 10.20, ESA, MVS, Windows NT (3.5.1, 4.0), Windows (3.1, 98).

* Provided applications and systems support for the Investment Department of First Commerce Corporation, a multi-bank holding company.1. Developed new applications for existing securities trading package, new system for historical analysis of public funds investments, and new applications for budget forecasting and financial analysis.• Software: SOLARIS, SunGard Intrader, Progress 4GL 6.1, Visual FoxPro 5.0, MS-Access 7.0/97, Hummingbird Exceed, and UNIX shell script.• Hardware: SUN/HP/IBM workstations and servers.• Operating System: SOLARIS 2.5 and Windows NT (3.5.1, 4.0).

* Provided application development and AIX system administration support for a worldwide grain export company. Installed Windows 95 and Windows 3.1/95 based applications. • Software: MicroFocus COBOL 2, AIX script, MS-Windows, and Novell.• Operating System: AIX 4.1 and MS-DOS/Windows 95.• Hardware: IBM RS/6000 model 980, and RS/6000 model 220 workstation.