Daily interaction with engineering staff concerning tenant work order requests from Building Engines.Point of contact for tenant calls and emails.Manage and review building door maintenance, window cleaning, and special bulk refuse requests.Compile information for building’s fire safety emergency action plan, annual LEED review, and Energy Star Certification.Communicate daily with cleaning team managers and address any tenant issues when necessary.Provide guidance to new tenants on utilizing building management systems, send welcome package, and assist with move-in requirements.Craft contracts, create purchase orders, COI reviews, invoice inspection and input.Oversee seasonal tenant events with vendor selection and creating promotional posters/pdfs.Alert tenants of fire safety drills and meet with team conducting event.Provide amenity center tours for tenants.Obtain documentation and arrange hearings for building related summons.Update building master contact list and provide insurance guidance for engineers’ vendors.Update spreadsheet with all service contract costs for budgeting purposesEnsure tenant insurance certificates match the limits documented in their leaseArrange office supply orders for engineering team, security, and management office.

-Transitioned Time Out New York magazine from a paid to free publication and modeled the distribution based on Time Out London distribution. -Oversaw 150 promoters hand distributing magazines at high traffic locations in Manhattan, Brooklyn, and Queens weekly. Visited multiple locations each Wednesday and spoke with supervisors and promoters on best practices. Provided detailed report each week, with statistics and photos, that highlighted the prior week’s promotion. Monthly supervisor meetings to review results.-Arranged and managed a team of 20 promoters in Chicago 4 times per year for distribution around busy CTA stations. Also arranged distribution and sampling of quarterly Time Out magazines in Los Angeles, Miami, San Francisco, Austin, and Philadelphia within budget. -Updated magazine distribution to a hybrid of Time Out boxes placed near high traffic locations around NYC and to New York newsstands. Increased free “street” distribution by 15% to an average of 160,000 magazines per issue. -Using MTA ridership data, I determined best locations for boxes to be placed. Frequent visits to check on location placement, respond to DOT notices, and to discover potential new locations. -Individually worked on ending Time Out subscriptions which allocated more free copies for distribution. Worked with Fulfilment House, Publisher Agencies, and Time Out Legal and Finance departments to ensure shutdown was done properly and subscribers were provided detailed information on how to still read Time Out NY. -Began magazine distribution in Boston and Montreal.-Ensured all insurance and certifications required were current and properly filed. Other Duties include:-Work with distribution company and customer service to address subscriber issues and reduce delivery complaints. -Coordinate with AAM Audit Group to provide details and explanations.-Monitor and respond to social pages via Salesforce

Assisted with large distribution project for Time Out New York magazine to distribute 150,000 copies around Manhattan and Brooklyn in one day.-Contacted and interviewed potential brand ambassadors.-Managed multiple teams on day of event to ensure copies were distributed.-Organized logistics with delivery company.

-Global print and logistics manager in charge of producing and distributing four monthly magazines, with three printed in the United States and one printed in Asia. -Also in charge of contracting small newspaper runs around art fairs and events. -Have successfully produced newspapers on five continents in multiple countries. -Other responsibilities include newsstand management, subscription maintenance in both print and digital, cost savings initiatives, and contract negotiations.

-Deciphered subscriber delivery issues through complaint reports and survey analysis to improve arrival time. -Worked with marketing department to write copy for multiple projects.

Oversaw the production, sales, and operations for the Tri-State area with a combined budget of $15 million. Implemented newsstand expansion in area and initiated programs for brand recognition and growth.

Coordinated and prepared daily print orders for all US print facilities. Worked closely with marketing, advertising, and distribution departments.

Evaluated newspaper returns and decided best locations to increase sales within budget boundaries.

Directed team of specialists in dealing with subscriber issues, customer payments, and logging of complaints.