Brian Oh Email & Phone Number

Austin, Tx, Us

San Jose, Ca, Us

Selling + Growth & Trust

Chicago, Il, Us

• Hired, managed, and mentored exceptional internal and external UX Designers and Researchers.• Managed UX projects across 3 mid-sized product teams, focused on different areas of the customer experience.• Developed onboarding documentation for new hires to arrange a successful transition to the User Experience team.• Coordinated and led design workshops and leadership presentations to generate ideas and solutions for future technology trends.• Improved and evangelized the design systems to increase collaboration, ensure consistency, and accelerate design and development cycles.

Chicago, Il, Us

• Managed all aspects of the design process, from research and ideation to creative conceptualization and design.• Collaborated with the director, product owner, and business analyst to build projectrequirements, expectations, and goals.• Organized and participated in design thinking sessions to gather new ideas anddesign concepts with the intention to solve problems or improve products.• Ensured the team’s final design output met the needs of collective business goalsand customer needs.• Provided on-the-job training to enhance the core proficiency of team members:onboarding, training, and mentoring.

Chicago, Il, Us

• Designed and tested prototypes at varying levels of fidelity and identified pain points, user behaviors, critical flows, and patterns.• Partnered with UX researchers to develop personas, scripts, and prototypes for usability testing on payment products.• Supported team throughout the build process: development, testing, integration, implementation, and deployment.• Conducted market research and consolidated research findings.

Chicago, Il, Us

• Designed and built a consistent checkout experience across all United channels including but not limited to web, mobile web, app, and kiosk.• Designed a conversational experience on Google Assistant and Amazon Alexa for United booking, check-in, and flight status.• Reenvisioned United's payment confirmation receipt and support team through migration to a new email template and service.

Chicago, Il, Us

• Conducted competitive analysis on in-flight entertainment and Wi-Fi products across other airlines.• Interviewed customers and frontline employees to obtain feedback and experience about In-flight entertainment and Wi-Fi products.• Researched, analyzed, and redesigned the United Wi-Fi portal.• Redesigned United’s entertainment and Wi-Fi pages to accommodate upcoming products and services.• Redesigned pre-flight email for in-flight information and entertainment options.

Chicago, Illinois, Us

• Participated in workshops and design thinking sessions with senior designers, developers, and business leaders to solve creative challenges for clients.• Developed and maintained client relationships through social media on Facebook and Instagram.• Supported design efforts to build client’s branding, app, and web experience.

Chicago, Illinois, Us

• Designed and maintained a positive experience for Getoccasion.com and social media presence.• Conducted market research from clients to better understand the end-user and utilized my findings to design a better web experience.• Performed an in-depth study on direct competitor’s marketing strategy to better understand Occasion’s strengths and weaknesses.

Bachelor Of Fine Arts - Bfa, Design And Visual Communications, General

International Baccalaureate