Supports the cloud infrastructure of North America and APJ regions in AWS, including the Philippines on-premise data center, including the migration of on-premise assets to the cloud. Provides recommendations and implementation of cost optimization strategies. Remediation of server vulnerabilities. Technical documentation of supported platforms.

Technical Lead to MS Cloud Platform Team managing AWS Infrastructure for the partner/client of Eclaro. Manages team to meet SLA, incident resolution, fulfill service requests and provide weekly updates to customer and internal stakeholders. Focuses on best practices to optimize performance, security, and cost management of cloud assets.

Provided managed services for cloud infrastructure. Technical Lead for Cloud Team. Implementation of best practices to optimize security, performance, fault tolerance, and cost reduction. Manages team to meet SLA, provide resolution, incident management, implement change requests, interact with vendor support, and provide weekly updates to customers and other stakeholders.

Responsible for providing 24/7 onsite or remote support for Teradata customers locally as support engineer for the system's hardware, operating system, storage, and Teradata products such as Teradata Database, Teradata Aster, Hadoop Big Data Appliance, etc.Coordinated customer incidents with Teradata Global Support teams for resolutions and root-cause analysis; and change controls for hardware, software, and OS updates on customer systems.Supported Teradata Appliances – 2550, 2580, 2650, 670, 2800, Hadoop, Aster, Intelliflex.

Provided Level 2 support for clients of IT Easy Pty. Ltd., with regards focused on managed services in Active Directory, MS Exchange, Remote Desktop via Citrix, Hyper-V servers, DNS, and Backup.

Managed data center of Branders.com, ROHQ Inc. Administered Linux and Windows servers. Managed email accounts and other email related services in cloud. Coordinated with global IT and external service providers for system related issues. Managed system backup and recovery. Provided methods, solutions, and leadership. Managed task assignment for helpdesk; established guidelines, SLAs, and workflow. Provided technical expertise and support to helpdesk staff. Co-managed day-to-day operation of IT department; assisted in planning, execution, and improvement of IT services in Manila office.

Provided second level support globally for Lotus Notes and QIP for Continental IT Center Asia/Continental Automotive Group. Performed maintenance and upgrades for Lotus Domino servers in the Europe and Asia regions as delegated by Lotus Notes Messaging Team. Handled P1/P2 issue for Lotus Notes Messaging Team, Network and Voice Team, and Global IT Service Desk. Provided Local IT support for Continental IT Center Asia from time to time.

Administered Linux servers for web services of EYP.PH and Juice.PH. Co-managed existing Postfix email server and Active Directory. Provided tests and recommendations for any software that can be used by the company. Proposed future projects to improve website performance and support services; backup process for web and database servers.

Administered servers running in Linux and Windows for both US and Manila office. Implemented new payroll system. Managed Samba, Cyrus email, and NFS servers. Co-managed existing Asterisk phone servers and Polycom IP phones, and generated reports for call statistics; Coordinated with vendors and service providers for IT equipments and other issues. Administered Active Directory and Exchange email server for Promopeddler.com. Handled escalations from IT helpdesk.

Provided technical support and managed email and user accounts for Branders.com both in US and Manila office. Assisted system administrators in server monitoring, and inventory of IT assets. Implemented and managed the helpdesk ticketing software which tracks issues reported to the IT department. Responsible for training and assisted other IT helpdesk in resolving client issues.

Integrated interactive voice response systems and voice loggers to existing PABX systems of various clients in the field of pharmaceutical, hospital, manufacturing, automotive, logistics, insurance, and IT industries; Included programming, client trainings, product implementation, and technical support.

Provided technical support for US based customers. Supported Dell desktop computers and Dell printers. Assistant to Team Mentor/L2, provided resolutions to other team members, and handled escalations from time to time. Received four Dell Customer Experience awards for customer satisfaction, and earned Best Team Player.