Patient Representative
Answered 50-100 calls daily to help meet patient billing, insurance, and payment needs while recording information into the company database in a timely, accurate manner and adhering to HIPAA regulations. Obtained the ability to multitask assisting patients while navigating, researching, and inputting data, navigate multiple screens and programs, use salesforce to input call data and IT tickets, read medical records, diagnosis, CPT codes, and ICD-9 codes, and update member insurance for submission/resubmission of claims. We began working from home a couple of weeks before the mandate, then I was laid off due to COVID-19 and the company closed in my area.