Brian Jasso Email & Phone Number

• Provide 2nd level support for 100+ MSP clients • Responsibilities include anything from simple desktop support to virtual server builds, hardware installation, and infrastructure support.

Albuquerque, New Mexico, Us

• Manage Azure AD environment including 30+ VMs• Manage VMware environment with 150+ VMs• Monitor and manage backups through Veritas Backup Exec• Use of Solarwinds, PRTG, ManageEngine, et. al.• Manage and monitor O365 environment

Tulsa, Oklahoma, Us

• Managed and supervised buildout of new server room buildout at San Antonio corporate offices• Served as final point of escalation for the IT department• Managed and monitored 100+ VMware virtual servers• Managed transition from Cisco Meraki to Fortinet firewalls and routing/switching hardware

Houston, Texas, Us

• Responsible for maintenance, operations, and improvements to all infrastructure equipment and software• Maintained a hybrid cloud environment between an on-premise VMware environment and AWS cloud infrastructure services• Built and configured virtual hosts and guest operating systems in both VMware and AWS• Maintained 30 TB Synology NAS (LUN management, space reclamation and expansion)• Engaged in redesign and upgrade of network infrastructure, replacing end-of-life hardware while keeping all sites connected• Worked as part of a team responsible for designing and implementing a full AWS cloud migration of all on-premise serversNotable Accomplishments:• Designed and implemented a double NAT solution using a Cisco ASA for a vendor network to enable VPN connectivity between corporate offices and the vendor’s data center• Completed new network build-out for corporate office construction of new executive offices• Upgraded existing VMware ESXi hosts from version 5.5 to 6.7 to mitigate security risks posed by unpatched vulnerabilities• Performed full Office 365 migration of newly acquired business division• Engaged in redesign and upgrade of network infrastructure, replacing end-of-life hardware while maintaining site-to-site VPN connection• Okta SSO integration of several vendor applications used by the business

Katy, Texas, Us

Katy, Texas, Us

• Singularly responsible for all IT operations within the RAE organization, ranging from Helpdesk to high level project planning and implementation• Planning, managing and deploying technology projects to meet the needs of the business• Managing daily network and systems operations for the corporate office, and global offices in N. America, UK, and APAC• Providing management and project guidance for IT related aspects of existing and new field pipeline projects worldwide• Providing systems administration and management for the company infrastructure including, but not limited to network, storage, backup, email, and server systems• Planning, recommendation, and implementation of upgrades, changes, and optimizations of aging IT equipment and resources, based on industry best practices, and the needs of the business to generate maximum ROI while meeting strenuously limited budgetary restraints• Defining scope, objectives and budget for new and ongoing projects with respect to functionality, recommended phases of implementation, and costNotable Accomplishments:• Established new vendor relationships and negotiated purchasing deals, in order to standardize IT purchasing, facilitate billing for AP, and resulting in substantial savings on all IT equipment purchases• Planned and installed VoIP upgrade from a legacy Cisco system in disrepair to Nextiva cloud VoIP services• Upgraded and standardized all endpoints from consumer grade equipment to business class HP laptops and desktops with proper extended warranty coverage• Performed domain integration after the acquisition of PrimeNDT• Implemented helpdesk ticketing system to facilitate issue tracking and improve end-user relationships• Implemented inventory, software license management, and update tracking system

Houston, Tx, Us

• Planning, managing and deploying technology projects to meet the needs of the business and its employees and partners• Ensuring network and device compatibility for Microsoft Windows and Apple macOS systems in a Bring Your Own Device (BYOD) environment• Managing daily network and systems operations for the data center, corporate office, and 23 branch offices• Providing management and project guidance for the Helpdesk Technicians and Systems Administrators, including acting as an end-user liaison for escalations• Providing top-level systems administration and management for the company infrastructure including, but not limited to network, storage, backup, email, and server systems• Furnishing knowledge transfer and education to subordinates for multiple hardware technologies in use in the infrastructure, including FortiGate, Cisco Meraki, EqualLogic, Drobo, Synology, Nimble, Dell, VMware, Veeam, and StorageCraft products• Planning and recommendation of upgrades, changes, and optimizations of IT equipment and resources, based on industry best practices, and the needs of the business to generate maximum ROI while meeting budgetary goals for the company• Defining scope, objectives and budget for new and ongoing projects with respect to implemented functionality, recommended phases of implementation, and costNotable Accomplishments:• Designed and implemented network infrastructure equipment provider change from FortiGate to Cisco Meraki• Planned and installed Nimble expansion, doubling storage capacity of the existing system; installed upgraded network equipment to enhance iSCSI backend to support additional storage traffic• Upgraded existing VMware ESXi environment in order to fortify security and boost virtualization performance• Implemented a new inventory control system for all company-owned IT assets• Upgraded network switching equipment at all locations• Renegotiated contracts with new vendors, resulting in substantial savings on all IT purchases

Houston, Texas, Us

• Provide systems administration support for users in multiple client environments including on-call and after-hours for 40+ unique environments with 500+ end users • Supporting multiple technologies such as Citrix XenApp 5.0 - 6.5, VMware, Exchange, Active Directory, DNS, DHCP, Group Policy, etc.• Responsible for resolution of escalated server infrastructure administration issues for multiple clients in various environments with varying server farm configurations• Provide ongoing management, maintenance, support, and optimization of new or existing clients’ server infrastructure• Ensure that all client environments are set up and configured based on Industry best practices• Management, administration, and configuration of multiple Active Directory domains• Managing multiple client backup technologies including but not limited to VEEAM, Symantec Backup Exec, StorageCraft, and Unitrends

London, Gb

• Managed all server operations for North America, comprised of 150 virtual and physical servers, including, but not limited to operating systems, network connectivity, Dell Compellent and EqualLogic storage systems, HP C7000 blade systems, and all business-critical application systems• Co-managed all off-site datacenter related activities with the Technology Infrastructure Manager (TIM), including design, maintenance, and long-term expansion planning and goals• Primary technical lead in a multiple domain Active Directory and Exchange environment spanning North America; co-managed merger of multiple Active Directory and Exchange domains into a single and cohesive Windows Server 2008/Exchange 2010 infrastructure• Assisted in the design of new documentation and audit processes, enforcing audit policies and procedures to ensure global compliance• Management of all North American mobility services, including oversight of all mobile device and rate plan contracts and negotiations• Managed implementation and administration of MobileIron mobility management solution, providing security and control over all Americas based, company-owned, mobile devices• Direct oversight of two (2) Systems Administrators in terms of all daily activities and projects, including, but not limited to WSUS, security, Exchange, and infrastructure design and administration• Technical lead on all system backup related infrastructure and policies across all nine (9) major North American locations, utilizing a combination of Exagrid and tape based solutions managed by Symantec Backup Exec

Houston, Texas, Us

• Administration of domain user accounts in Active Directory as well as modification of OUs and group policies to provide definitive separation of user, computer, and server classes• Administer mail accounts in Exchange 2007 as well as creation/modification of distribution groups• Monitor LANGuard and IronPort systems for suspicious network/mail activity and administration of SAV/Symantec Endpoint Protection server including mail security• Make recommendations for streamlining and reduction of processes and technologies within the infrastructure in an effort to create savings for the company• Bi-weekly server maintenance of multiple physical and virtual servers in an in-house business data center• Perform all previous Desktop Support/Helpdesk Technician duties as required, outlined below:

Houston, Texas, Us

▪ One of two desktop technicians company-wide, handling trouble cases from inception to resolution in a fast paced, high demand, 500+ user environment.▪ Duties include image creation and standardization, equipment repairs, deployments, moves, adds, and changes and hardware inventory management. ▪ Support of iPhone, Android, and Blackberry devices including administration of Blackberry devices on the Blackberry Enterprise Server (BES)▪ Perform software installation and troubleshooting for various software types including geophysical, petrochemical, computer drafting (CAD), accounting and database software.▪ Support all standard Microsoft Office applications including Visio, Project, and FrontPage up through Microsoft Office 2007.▪ Responsible for creating technical manuals and documentation, as well as documentation for departmental policies, processes, and procedures.

• Assigned to British Petroleum (BP) and tasked with providing desk side and remote support for 3,000+ users in a proprietary Windows XP environment. • Duties include new hire PC imaging and deployments, moves, adds, changes and equipment repairs. • Perform software installation and troubleshooting of various geophysical and petrochemical applications including ArcGIS, ArcReader, WellView, DeltaView, Geolog, PI Dwights, etc. • Support all standard Microsoft Office applications as well as Visio, Project, and FrontPage.

New York, Ny, Us

• Provide desk side and phone support for 700+ users in a proprietary Windows XP environment including installs, moves, adds and changes. Provide user training and assistance for high-demand software development environment. 80/20 Desktop-to-Phone support ratio.• Manage hardware inventory for the site including receiving new equipment and disposal of old equipment per corporate security policies.• Image and setup PCs for new users and assisted with both hardware and software upgrades and repairs.• Troubleshooting of 200+ applications specific to Chase’s Investment Banking division including Cisco VPN software, MS Office applications, Lotus Notes, etc.

Us

• Provide support provided for upstream oil and gas production users on and offsite. • Support provided for VPN over broadband, dialup, and wireless LAN for offsite users. Remote authentication via RSA hardware and software tokens.• Assist with connection to Citrix servers for various applications served over Citrix. Citrix connections are also utilized to connect worldwide to users' local servers via a virtual desktop.• Completed Lotus Notes R5 to 6.5 migration and NT to XP rollout. • Frequent support of MS Office 2003 applications. Clients use Dell laptops, desktops and servers.

Rotterdam, Zuid-Holland, Nl

• Assigned to Novartis Pharmaceuticals account. Provided software support for clients both on and offsite. • Assisted clients with troubleshooting VPN over broadband and dialup for offsite users. • Assisted with connection to Citrix servers for various applications served over Citrix. • Provided support for Lotus Notes R5 and Domino server support • Support provided for PKI/Entrust secure authentication tools. • Troubleshoot Cannon and Xerox multi-function machines. • Client used all IBM hardware, laptops, desktops, and servers.

• 60/40 Phone-to-Desktop support ratio. • Performed builds and re-images of desktop machines for new agents. • Physically moved and setup PC equipment on client desks.• Provided first and second level support of LAN/WAN connectivity for gateway, firewall, VPN, and dial-up issues. • Assistant Team Lead for University of Texas Medical Branch contract, handling service escalations.• Administration of user accounts for several hospitals IS (HIS) systems, such as Novell and Microsoft file/print servers, AS400, and proprietary web based applications. • Managed UTMB IP database for over a year until network was converted to campus wide DHCP.• Provided support for Schlumberger’s oilfield services and remote oilfield techs.

• 50/50 Phone to Desktop ratio; each technician responsible for desk side resolution of each call received if not resolvable by phone.• Completed Win 2K rollout project including upgrades, repairs, ordering, and shipping & receiving.• Provided onsite and telephone support for local and remote users, both internal and external customers. • Completed Win 2K rollout project including upgrades, repairs and ordering.• Assisted in domain administration and hardware support of an NT 4.0 server environment and MS Exchange 5.5 on Dell servers. Maintained server hardware and software to ensure 100% uptime.• Assisted Senior Network Engineer in devising disaster recovery and business continuity plan to ensure 100% uptime for all network resources. • Moved and installed PCs, servers, server cabinets, printers and other hardware requiring heavy lifting capabilities 25+ lbs.

• Assisted Chief Network Engineer in dropping new cable runs, moving, rebuilding and maintaining several network and web servers and maintaining operations in the company’s remote data center. • Physically installed and moved server racks, servers, switches, power supplies, voltage regulators and other network equipment requiring heavy lifting capabilities.• Trained new technicians and provided escalation support for issues unresolved by level one support. • Provided technical support to subscribers via inbound telephone calls and e-mail.• Assisted clients in troubleshooting connectivity through various hardware and software configurations.• Assisted clients with billing issues and provided customer retention support.

Us

• Provided helpdesk support for customers using Lotus Notes (through v5.0) and Domino. • Issued connects and disconnects for local and remote customer websites. • Provided assistance with domain name registration and maintenance for sites hosted on the Interliant network. • Carried out administrative duties for customer domains and servers. • Provided troubleshooting for issues associated with communications, user authorities and equipment.• Completed Lotus System Administration I course.