*Monitors financial performance and analyzes key operational metrics.*Conducts monthly Financial Review meetings with Business Unit Leaders.*Studies and completes Financial Business analysis/analytics profit reporting and provides analysis. *Studies, recommends, and implements streamlined and improved financial processes and gains efficiencies.*Works accounting staff & system to learn and provide on-going support to ensure accounting system is fully operational.*Implements operational policies, objectives, and initiatives specific to the area of General Business operations.*Evaluates and optimizes current and proposed operational systems and procedures to gain efficiencies and to minimize risk.*Executes operating plans and tactics to attain short and long-term financial and mission-critical operational goals.*Plan, direct and coordinate daily office operations including maintaining and updating the Business Continuity plan.*Manage Business Insurance policies.*Serves as the primary contact for building maintenance.*Ensure scheduled operations for program support are scheduled and completed.*Manage agendas for monthly Leadership Team meetings.*Implements operational policies, objectives, and initiatives specific to the area of HR.*Ensures compliance with standards and regulations.*Develop, implement, and manage company policies and procedures in regard to new employee on-boarding, asset management, security requirements, software access, hardware needs, and employee separations.*Oversee Performance Management practices for Managers/Supervisors.*Manage company benefits packages.*Coordinate and manage process for all outgoing Offer Letters, Termination Notifications, and Separation Agreements. *Source and manage third party Human Resources vendors. *Manages company internal Recognition Program.

*Oversee all aspects of the day to operations of the Customer Service Teams for client incentive programs such as Rewards and Recognition, Sales Contests, and Loyalty programs.*Develop, implement and manage company policies and procedures in regards to new employee on-boarding, asset management, security requirements, software access, hardware needs, and employee separations. Coordinate Proposals and RFP/RFIs for Rewards and Recognition and Loyalty Programs for new and existing clients.*Coordinate Sweepstakes Programs for new and existing clients.*Analyze data, reports, and trade publications to identify key business and merchandise trends.*Attend trade shows and seminars to consistently be on the lookout for new and unique partnerships.*Oversee the company's domestic and international on-line catalog and assortments utilizing authorized suppliers including Merchandise, Gift Cards, Electronic Gift Cards, Event Tickets, and Prepaid Rewards Cards.*Coordinate Monthly Specials on the on-line rewards mall, client e-Statements, and other ad-hoc promotions.*Oversee the creation of merchandise themed room gift proposals for the travel team and other client proposals.

*Oversee all aspects of the Customer Service department including processing of merchandise and gift card orders, following up with vendors, and answering questions from participants in reward programs.*Oversee merchandise and gift card assortments for TotalPRO™ (points based) and Great Rewards™ (tiered based) reward programs.*Oversee sourcing of room gifts for Group Travel and Individual Travel reward programs.*Oversee Debit Card reward programs.

*Oversaw all aspects of merchandising for 12 stores the Central and Southern NJ.*Oversaw and managed the unique "coastal" and summer business for the Jersey Shore Stores.*Worked with individual store managers on increasing the merchandising standards of their store, developing unique individual opportunities, and managing inventory levels and assortments. *Conducted individual group training classes for merchandising and ordering.*Oversaw all aspects of the day to day operations of stores in Lawrenceville, Woodbridge, Mount Olive, and Manalapan, NJ including directly planning, mapping, hiring, and managing 2 new store openings.

*Shopped the market, purchased merchandise and distributed to a chain of 27 stores. Net sales for combined businesses were in excess of 20 million dollars.*Developed advertising strategies and layouts for store wide advertising events using direct mail and newspaper promotions.*Constructed merchandise assortment plans for branch stores and monitored stock levels to maximize opportunities.*Developed private label programs with selected vendors.