Brian Carroll,Csp Email & Phone Number

GTA

• Promoting and selling existing and new products to customers in assigned market area to achieve sales targets
• Developing new customer potential by examining market opportunities,identifying customer needs and tailoring products and services accordingly
• Managing sales volume and determine growth opportunities
• Building and maintaining strong relationships
• Works with inside sales and local branches to meet product needs, execute orders and keep the team informed of pricing competiveness to achieve margin expectations
• Solving customer issues in a professional, effective and efficient manner

North York, ON

• Developed strategies for growing gas venting sales through key sales channels
• Worked closely with Manufacturing facilities in North America to provide cost saving fabricated sheet metal solutions

Mississauga, ON

• Identified areas for product improvement and implemented corrective actions such as improved designs and more streamlined manufacturing processes, resulting in reduced warranty costs by 70 % over 2 years
• Collaborated with multi – disciplinary team from engineering, manufacturing, quality, customer service and product management to develop and implement improved product packaging and reduce damage

Mississauga, ON

• Oversaw relocation of Technical Call Centre to Canada from the US; transition carried out in 72 hrs.
• Managed the North American Product Technical Support and Product Training Teams

Concord, Ontario

• Scheduled installations for 10 plus crews, shop inventory control and provide solutions for installation issues
• Installed and tested prototype gas fireplaces with the Gas Utility, high rise building developer and a Fireplace Manufacturer for condominium applications; in first year, 50% of new condominiums included gas fireplaces.