Provide in-depth account management which includes being the central contact for a global customer base.Provide applications support to global producers and fabricators within the industry.Organize the participation of various internal departments relating to applications support, including engineering, sales, quality control, and field support.Travel to customer sites to address technical field related problems and educate those personnel directly involved with the respective process.Coordinate off-site training seminars for line personnel as well as engineering and management personnel, involving the utilization of company products.Provide customer history as well as timely reporting to sales director and Vice President upon request.Manage the participation of various internal departments including manufacturing and quality control, to expedite customer orders with the intention of alleviating or eliminating down time. Respond in a timely manner to website requests for product information and technical requests.Provide training material (including company authored white papers) upon request.Assist marketing department with the revision and distribution of market specific product sheets (sell sheets) and price lists. Develop pricing based on company preferred margins for new items.Document and monitor the returned goods process to provide timely reporting to the respective customer and internal departments.

Primary point of contact for technical assistance on computerized and manually operated equipment.Coordinate communication between engineering and quality control, as well as between the distributor and end user, as it relates to returned good questions and product complaints.Provide on-site installation and comprehensive customer training for computerized cutting equipment. Update return goods database to provide Quality Control and Engineering with current information.Organize company participation in six annual trade shows involving three large hardware cooperatives.Establish pricing, arrange shipment of product, track defective goods, and manage cooperative advertising for the major hardware cooperatives.Conduct product demonstrations and training and provide technical service at company sponsored trade shows.Organize training for company personnel, including those newly hired, in the use of products and markets served.Communicate with both domestic and international distributors relating to product information, pricing, shipment errors, and quality issues.Organized training events which included the training of distributor personnel and prospective customers both onsite as well as at customer locations. Assist with the sale of computerized equipment by conducting regularly scheduled follow up calls in order to close the sale.