I was retained and promoted following the acquisition of Hedgehog Development. I define and execute global Professional Services operations and strategies, overseeing successful project delivery through execution across the Customer lifecycle. I have established replicable and standard processes to ensure consistency across the organization. I define and continuously refine Service offerings mapped to the Customer Journey, reducing time-to-value and assuring Customer-positive business outcomes. I also maintain a deep focus on value-add expert services. I serve as the Executive Sponsor for selected enterprise customers. I manage a team of 150 billable team members across the Americas, EMEA, and APJ region with 7 direct reports.Highlights:-Increased billable utilization percentage by 25% in the first year and maintained that level annually.-Grew total Services revenues from $5M to $30M.-Partnered with the sales team to achieve ARR growth to 65% of all services sold.-Improved services Customer EPS score from (-20) to +46.-Transformed Professional Services division from a loss leader into a profit center generating more than $7M revenue at a healthy 25% margin.-Consolidated former geographic-specific operating model into a consistent Global Professional Services team of 175 staff, including Technical Consulting, Business Consulting, Project Management, and Services Operations.

Description: Start-up firm with three co-founders and held accountability for project delivery. I managed the technical team, including performance, recruitment, and terminations. I directed a team of 80 on-site and remote resources in the US and Bulgaria.Highlights:-Increased revenue from <$1M in the first year to $12M upon acquisition (sale) of Sitecore.-Architected and introduced the Professional Services Strategy Framework adopted globally.-Created and championed the Professional Services KPI framework, achieving profit from an untracked large loss.-Spearheaded the global cross-functional Customer Journey strategic initiative, helping reset personal behaviors and company processes to focus on the customer. -Increased billable headcount by 25%, with no associated growth in non-billable headcount.-Implemented a new PSA system and operational controls for tracking key PS metrics, project status, and invoicing, resulting in greater agility and improved revenue and resource predictability.

I oversaw delivery of lifecycle client projects, managing project budgets and resource allocations for projects averaging $400K in value. I managed development timelines, client communication, delivery schedules, and project teams. I also managed a technical team of 40 developers located in the US. Highlights:-Helped evolve and grow the organization from $40k in annual revenue to $8M in annual revenue.

Senior Oracle Developer focusing on the Oracle Financial Application Suite.