• Used a LUMA priority matrix to determine priorities followed by user interviews to understand needs• Mapping the current state with a service blueprint and creating a flow for the new state• Rapid prototyping and wireframing new flows for testing

The world’s best super hero is a super heroine. Her name is MegaBabe. Her childhood pet hamster is Roosevelt, he’s come back into her life and has changed a bit. Now he’s a little over eight feet tall, super-powered and has the mind of a hyperactive child. He’s hungry for chaos and cheddar and he’s managing to get both.

• Responsible for running the Monthly Experience review with the Senior Leadership Team• Implemented Team Health Checks within Product Experience• Experimenting with and supporting AI Efforts

Adjunct Instructor though University of Wisconsin, Madison.

Adjunct Instructor though Kansas State University

Working in the Allstate CompoZed Labs on Agile XP (Extreme Programming)Product Teams:Claims Technology Services• Multi-line Quote • Trusted Advisor Needs Analysis • Virtual Assist • Liability Analysis Tool• Sales AgentAllstate Roadside Services • Omni Callcenter Dispatching Team • Good Hands Rescue Network (Native iOs and Android) • GHR ProAutomation and Orchestration• Virgil (Firewall Request Product)• Compliance Buddy (Security & Compliance Internal Application)Allstate Online SalesPair Design on a Product Team working XP (Extreme Programing) methodology in tight collaboration with Product Managers, Owners and Full Stack Developers:• Rapidly developed wireframes in Sketch with Zeplin and functioning Invision prototypes for both internal and external testing. • Participated in user and stakeholder interviews and white-boarding new concepts based on that research.• Managing and mentoring 5 direct reports in the Product Design organization.• Continuous education: LUMA certified, Leadership training certification, XP training through Pivotal Labs, Product Design Bootcamp and Service Design, Inclusive Design through the formation of the Racial Justice Action Group within Allstate.

Helped run service design activities to launch an art gallery in Portage Park, Chicago.The gallery has an emphasis on the low brow / illustrative / street art aesthetic.

Working on Slack with a remote team to elect a progressive candidates. Worked on the Janet Cruz 2018 Campaign, Annette Collazo and Kelly Cooper 2020 Campaigns, the Arizona Democratic Legislative Campaign Committee Facebook ad campaign and many more.

I was responsible for leading and facilitating a design feedback session with a group of aspiring designers, providing actionable feedback on their deliverables, and coaching them on how to continue to develop their new digital design careers. Designation, an immersive digital design program, invited me to participate as a Design Advisor in order to help provide more opportunities for their designers to connect with and learn from industry experts.

Working as a freelance on my own as a UX Designer, Illustrator and Graphic Designer.

TEKSystems Contractor converted to Full time: Working at CDW as a Senior UX Designer/Analyst/Researcher in four product teams:Search and Product Excellence, Shop and Navigation, Subscription Services, Brand and Marketing.• Rapidly developed wireframes and functioning Axure prototypes for both internal and external testing. • Participated in user and stakeholder interviews as well as developing personas based on research. • Utilized analytics, A/B testing, User Interviews, Ethnographic Research and UserTesting.com to create informed design decisions based on data. Also made a concerted effort to fail often and experiment with wild ideas.• Mentored younger designers and team members in learning the agile process

Working on security protocols UI for Solstice Mobile client Northern Trust.Designing responsive friendly wire frames.• Front End Development on responsive revisions to Mock-Ups using Bootstrap. Working with Developers on testing of wireframes and following company style guide.• Working with Information Architects and Business Analysts on Designing and Developing Wireframes for Mobile App for high profile Northern Trust clients

Working with front end design team to create, modify and repair websites for numerous clients, designed wireframes for various clients. Created internal marketing materials.• Designed several wireframes for responsive WordPress sites for small business• Prototyped marketing collateral for direct mailing campaign to attempt to gain new clients• Designed wireframes and worked as Project Manager of the development of the Elite Sales Generation Website with front end developers• Worked on creating prototypes for a new look and strategy for company website and social media

Working with Follett Software’s UI/ UX team to develop the front end design of the responsive Follett Digital Reader for desktop, tablet and mobile, created wireframes, demos and mock-ups for client presentations. Worked from a style guide to create GUI shell and paired with developers to implement the LESS and HTML5 into the application.Achievements:• Awarded bonus for completing first iteration on schedule.• Used Adobe Muse to create a working prototype of the Digital ReaderTools, Knowledge and Skills:• HTML, CSS, LESS, CRUNCH, Twitter Bootstrap, Firefox / Chrome / Safari / IE Web Browsers• Problem diagnosis and resolution• Precise decision-making and teamwork

Working with Creative Director Jon Urban of WhyFour Studios to rebrand and redesign the look of the HiPoint Website, developed a video commercial, created print collateral, social media campaigns and other marketing materials.• Increased revenue and customer satisfaction through expert diagnosis and resolution of program-related issues.WORK EXPERIENCE:ACHIEVEMENTS:• Increased consumer awareness via use of Social Media by 80%.

Logos/Branding, Web Design and Illustration work for a variety of clients.

Freelance Flash production work for Hasbro

-Designed ads for clients such as Coors, Group Fox, Jim Beam, TGI Fridays, The AFSP, Rockstar Games, Chevy and many more. -Illustrated and designed the Venue Acquisition Pamphlet, created multiple cartoon characters and helped develop new vision for content.-Created GameON! Logo and mascot

Storyboard session for Sara Lee

Designed stationary, sticker sheets and scrapbook set for New Seasons Division.Designed P.O.P. sell bands and idea book covers for stationary sets.

3 month contract job-Designed ads for clients such as GM, General Mills, Nascar, Walt Disney, Trojan, Skyy Vodka, 2008 Presidential Campaigns and many more. -Illustrated New Year’s ad for Mullen’s and animated a New Year’s Ad for T.G.I. Friday’s.-Created Animated Flash Ads for Cheerios, Lavalife and Trojan

At Devil's Due Publishing, I had the chance to work on design and lettering for such properties as G.I. JOE, Transformers, Family Guy, Dungeons and Dragons, Sheena, Chucky, The Toxic Avenger, and Hack/Slash