Brian Haberman Email & Phone Number

Eaton, Co, Us

New York City, New York, Us

Network Consultant in the Advisory & Implementation Services group, part of IT Strategy & Transformation services. Advisory consultant on creation, migration, and maintenance of next-generation networking technologies such as Edge, private 5G, software-defined networks, and private, public, and hybrid-cloud connectivity solutions. Citizens Broadband Radio Service (CBRS) Certified Professional Installer (CPI) for private 4G/5GLTE solutions and Nokia-certified Field Technician Specialist. Specialist in assessment, architecture, design, deployment, and management of IP- and SIP-based converged communication systems and contact centers for consumer and commercial products and support services encompassing all facets of CRM / CIS offerings, including the creation of next-generation Cisco and Avaya telephony and contact center solutions.Required to recognize and assess technical needs, design, and implement solutions, to be accountable for design and technical validity of a solution segment and its integration with other technical segments, and to provide technical support to the sales force and present optimum client solutions. Lead teams of other architects in the creation and execution of complex and large designs in a multitude of industry verticals, geographies, and environments.

Armonk, New York, Ny, Us

Global Technology Services Network Delivery Specialist in assessment, architecture, design, deployment, and management of IP- and SIP-based converged communication systems and contact centers for consumer and commercial products and support services encompassing all facets of CRM / CIS offerings for IBM Global Technology Services. Senior consultant specializing in the creation of next-generation Cisco and Avaya telephony and contact center solutions.Required to recognize and assess technical needs, design, and implement solutions showing the value of IBM consulting services and their benefits, to be accountable for design and technical validity of a solution segment and its integration with other technical segments, and to provide technical support to the sales force and present optimum client solutions. Lead teams of other architects in the creation and execution of complex and large designs in a multitude of environments and geographies.

Denver, Co, Us

Responsible for the analysis, design, planning, implementation, and maintenance of all facets of the Information Technology department. Responsible for oversight of the entire network and systems infrastructure ensuring proper configuration, implementation, maintenance, and monitoring of security firewalls, sites/software, servers, data and file encryption, and internet connections. Provided the strategy, leadership, and day-to-day management of all IT departments. Planned, coordinated, and directed all daily operational activities of all IT operations.Worked closely with the Chief Information Officer in the business technology planning process as well as the analysis of departmental efficiencies and effectiveness. Maintained the IT department’s strategic roadmap, ensuring that IT capabilities supported the overall business goals and objectives and exploring new technologies as appropriate. Established operational and capital budgets to address the needs of system infrastructure, security, networks, and databases. Led the IT organization in the analysis, enhancement, and tailoring of current practices and existing systems to increase operating efficiencies as well as reduce costs within the business. Created and implemented IT policies and procedures that enabled high availability, high performance, strong security, and risk-management capabilities through the creation, maintenance, and enforcement of well documented standards and procedures.Mentored and trained key Information Technology personnel, promoting their professional growth, and readying them for career advancement in the future. Built a collaborative culture within the department and partnered with various departments within the organization, emphasizing responsible decision-making, risk mitigation, and assertive leadership.

Armonk, New York, Ny, Us

Global Technology Services Network Delivery Specialist in assessment, architecture, design, deployment, and management of IP- and SIP-based converged communication systems and contact centers for consumer and commercial products and support services encompassing all facets of CRM / CIS offerings for IBM Global Technology Services. Senior consultant specializing in the creation of next-generation Cisco and Avaya telephony and contact center solutions.Required to recognize and assess technical needs, design, and implement solutions showing the value of IBM consulting services and their benefits, to be accountable for design and technical validity of a solution segment and its integration with other technical segments, and to provide technical support to the sales force and present optimum client solutions. Led teams of other architects in the creation and execution of complex and large designs in a multitude of environments and geographies.

Palo Alto, Ca, Us

Lead solution architect in Fortune 11 Company with over 130,000 employees and $80 billion annual revenues across 135 countries. Integral part of global team with a scope of operations that manage over 12 million interactions per month in eight countries with 6000 employees. Specialist in architecting, designing, building, enhancing, and managing contact centers for consumer and commercial products and support service including Customer Relationship Management (CRM) and Customer Interaction Solution (CIS) services, encompassing all facets of CRM / CIS offerings for Hewlett-Packard Consulting. Considered lead consultant in the creation of the Cisco and Avaya alliances within Hewlett-Packard. Lead or participated at some level in engagements for over 175 clients.Required to recognize and assess technical needs, design, and implement solutions showing the value of HP services and their benefits, to be accountable for design and technical validity of a solution segment and its integration with other technical segments, and to provide technical support to the sales force and present optimum client solutions. Defined and recommended appropriate solutions to meet customer needs. Used defined procedures to establish parameters for configurations, programming, testing, demonstrations, and training. Provided technical knowledge and expertise to design and implement appropriate solutions using HP and other products and services. Assessed and monitored technical aspects of an engagement and report progress. Provided technical leadership and support in the design and delivery of complex or advanced solutions or applications. Performed analysis of complex client requirements providing expertise on topics such as performance, design, Return-on-IT (RoIT), network performance, optimization, and contact center operations.

Thousand Oaks, California, Us

Managed all telecommunications for sixteen contact centers in Canada, the United States, and Costa Rica, encompassing over 16,000 profit-center outsourced agents, to include all voice circuits and premise equipment, new site build-outs, existing site retrofits, and traffic capacity and planning. Helped establish the corporate infrastructure organization that reported to the Director of Global Networks under the CIO.Managed the ordering, installation, maintenance, and disconnection of voice circuits from DS0 to DS3 and facilities installations up to OC12. Managed voice networks with several Inter-Exchange Carriers and most Local Exchange Carriers in the Americas. Developed standards for voice systems by determining customer and business requirements, evaluated solutions, determined optimal configurations, and ensured local offices adhered to standards. Developed training program for administrators. Set knowledge goals for positions, evaluated training tools, and determined appropriate training curriculum.Provided up-and-running support to new administrators using Avaya, Aspect, Intecom, and Rockwell ACDs and Nortel PBXs. Managed vendor relationships. Worked with vendors to remain current on new technologies, determined optimal solutions, performed billing audits, ensured on-time product deliveries, and negotiated solution pricing. Assisted in strategic planning and research. Helped determine long-term strategic directions by monitoring and reporting on industry trends. Participated in sales and facility and account implementation by designing, ordering, implementing, and optimizing appropriate communications configurations. Conducted ongoing assessment, determined life cycles, and determined capacity requirements. Developed web-based trouble-reporting and technical collaboration site to begin enterprise-wide reporting and trending as well as to facilitate the exchange of best-practices. Assisted Director of Global Networks and CIO in IT budgeting process.

Thousand Oaks, California, Us

Named Systems Lead by Call Center Director and given responsibility for information distribution and day-to-day performance monitoring of three systems personnel. Performed all duties pertaining to the installation and maintenance of all digital and analog communications in the call center.Performed trunk analysis, capacity planning, and circuit ordering. Evaluated new technology needs and order appropriate equipment and software. Performed routing programming of Lucent Definity PBX/ACD. Performed routine maintenance of Lucent CentreVu Call Management System, to include writing, editing, and maintenance of reports crucial to client billing. Performed routine maintenance and programming of Lucent Interactive Voice Response units.Installed and maintained digital telephone instruments and related peripherals. Implemented a set of metrics to track man-hours and materials expended. Trained and supervised telecommunications assistant. Supervised Inventory Control Coordinator for Greeley call center, assisting in databaseprogramming and management and ultimately responsible for computer and telecommunications equipment accountability for the center. Developed and refined process for online maintenance requests utilizing Microsoft Exchange Forms. Maintained appropriate maintenance requests and records.

Thousand Oaks, California, Us

Requested by Hewlett-Packard client contact to fill one of three newly-created engineering positions. Supported customer support efforts by providing resolutions to helpdesk requests from front-line agents, HP escalation management, Hewlett-Packard dealers, and other sources as assigned.Defined, acquired information for, and developed a Helpdesk Resolution Database and assisted in programming HTML-based interface. Obtained, developed, and administered tools which helped support agents and engineering staff. Maintained, tested, and verified Application Notes and Whole Product Test List products. Assisted in developing curriculum and performing new-hire and recurring training fortechnicians. Interfaced with HP Mobile Computing Division to insure helpdesk quality by working withassigned contacts. Provided feedback, status, ad consulting of support issues for OmniBook products. Kept abreast of OmniBook product development as it related to customer support. Helped define and implement engineering helpdesk support tools. Provided support issue feedback to HP Current Product Engineers and Technical Marketing. Trained and maintained skills in Microsoft operating systems from DOS 6.21 to Windows95 and Windows NT4.0, as well as IBM OS/2 Warp.

Washington, Dc, Us

Led, supervised, and instructed fourteen electronics technicians. Responsibilities included tactical equipment preventive maintenance, repair, quality control, test equipment calibration, embarkation inventory, publications maintenance, and maintenance record management. Attained the rank of Staff Sergeant (E6). As a staff non-commissioned officer, was responsible for ensuring correct pay, personal equipment issue, training, and punitive action for each of the fourteen Marines, technical training as well as shop productivity, Daily Process Report processing listing all unit Equipment Repair Orders, and reconciling every inbound and outbound product and commodity.

Washington, Dc, Us

Worked as an electronic repair technician at Electronics Maintenance Company, specializing in Marine Corps switchboards, telephones, fax machines, and data transfer computers, encompassing a total of ninety-five different pieces of equipment, which were analyzed and performed troubleshooting to component level. Led numerous groups of Marines as ranking enlisted member, from working parties to platoons. Led Electronics Maintenance Company drill team to Maintenance Battalion drill title as 3rd Squad Leader. Led and managed day-to-day work and well-being of 55 Marines acting as 2nd Platoon Sergeant, Elecronics Maintenance Company, 1st Maintenance Battalion, 1st Force Service Support Group. Attained the rank of Sergeant, (E5).Selected to work as a Quality Control Technician at Electronics Maintenance Company. Dutiesincluded both initial and final inspection of Single Sideband ground radios, High, Very High, and Ultra High Frequency ground radios, Marine Corps Telephones, Fax Machines, and Switchboards, Marine Corps and civilian computer and teletype equipment, and Marine Corps and civilian computers and office machines.Elected to participate in the Fleet Assistance Program and assigned duties at Base Telephone, Camp Pendleton, California. Duties included installation and maintenance of Northern Telecom, ITT, and Bell telephone and data instruments, Northern Telecom and Western Electric Key Systems, and Northern Telecom SL-100 SuperNode Switch.

Bachelor'S Of Science, Legal Studies, General

Information Technology

Mechanical/Civil Engineering