Brian Hatch Email & Phone Number

Portland, ME, US

Portland, ME, US

Portland, ME, US

Portland, ME, US

Charleston, SC, US

• Served as lead integration analyst for clients with a membership base of 1,000 to 50,000+ employees.
• Acted as liaison across technical and operational departments.
• Analyzed complex benefit account structures and completed system configurations.
• Performed QA tasks on formatting and data issues using various proprietary systems.
• Communicated with executive-level stakeholders on project issues and updates.
• Interpreted technical requirements documents during configuration, and contributed to creation of new technical requirements documents as necessary.

Boston, MA, US

• Oversaw operations of onsite records center and coordinate activities of offsite records center while facilitating the application of retention schedules across the college.
• Developed and delivered training sessions to appropriate staff on all policies and procedures related to records management and the maintenance of records for the college.
• Assisted in the fulfillment of archival requests, and maintain accurate statistical data regarding these requests.
• Vendor account management which required frequent communication with third party vendors and affected stakeholders regarding records management policy implementation. Maintained Archives department webpages with Drupal.

Boston, MA, US

• Collaborated on implementing a new records management policy to oversee the maintenance and storage of records (electronic and physical) across all departments of the college.
• Ordered circulating books by searching national online database and publishers’ websites to determine best availability and price.
• Created bibliographic records for new books by searching for appropriate records in a national database, downloading them to our local system, editing them according to national and local standards and performing.
• Assist in the acquisition and processing of archival records for the college, including the creation of finding aids for special collections within the library.
• Worked with faculty, staff, and outside researchers requiring archival access and/or research assistance in person as well as via phone and email.

• Consulted on methods to improve the infrastructure of the company to better suit the needs of the sales and account management departments, including the creation of a customer relationship management system.
• Advised clients on how to improve their web presence through search engine optimization & search engine marketing.
• Interviewed prospective account managers and assisted in their training.
• Performed maintenance of web listings for clients across a wide spectrum of search engines (Google, Yahoo, Yelp, etc.)

Claymont, DE, US

• Served as user experience liaison between client services and development/engineering to facilitate the sharing of ideas and to generate feedback on enhancing our product.
• Communicated daily with clients via phone and email to deliver premium project management for their event.
• Collaborated on the design and development of the BiddingForGood auction platform which has grossed over $100 million dollars through more than 10,000 auctions for charities and non-profit causes.
• Delivered technical expertise to clients regarding the setup, execution, and promotion of their auction.

Boston, MA, US

Orlando, Florida, US

Digital Media Production

Bachelor Of Science, Psychology