Brian Jinks Email & Phone Number

Atlanta, GA, US

• Serve as a trusted adviser and advocate for clients in all aspects of I-9 service and leverage deep I-9 knowledge to explain and address complex client issues.
• Provide clients transparency on status of issues/requests and assist with resolution of customer support issues.
• Proactively identify, recommend and implement value-added solutions to strengthen relationships with clients, providing insights on downstream outcomes and recommend alternative solutions to clients.
• Communicate information related to new releases, features, and legislative changes to customers; Assist customers with assimilating these changes into their use of the product.
• Develop strong relationships with customer stakeholders and collect feedback via interviews, focus groups and surveys and serve as the voice of the customer to help align our internal teams and enhance product offerings.

Atlanta, GA, US

• Manages the technical implementation of all new Compliance Solutions and setting up test and production environments for clients.
• Communicates the value of services to the client through a great understanding of the compliance center, and available custom configurable options.
• Steward of Client Success - Understanding the client expectations and current state of their operations to educate, guide, and help the client get the solution they anticipate and expect from Equifax and the.
• Provides training, shadowing and mentoring to existing team members on basic and advanced implementations.
• Global thinker that looks to take team feedback and resolve issues at a larger scale, providing team members a voice through direct and honest feedback to leaders within the organization.

New York, NY, US

· Built and led a team of 80 to the #1 Revenue site in the state of Illinois (Q1 2020), focusing on legal compliance, implementing SOPs, and employee standards; accuracy, compliance, and employee/customer experience.· Partnered with out of state legal/marketing/compliance teams to implement Payroll, I9, POS Systems, and Security.· Analyzed and evaluated.

Earth City, Missouri, US

• Led company sales and marketing for small business startup, developing and implementing strategy, analyzing sales and marketing activities, and managing marketing and software engineering personnel.
• Executed products and services marketing plans to attract 10 new businesses and achieve 300% YoY growth.
• Coordinated public relations efforts with Chamber of Commerce and new local business startups.
• Managed and developed 10 major and critical client accounts vital to organizational success.
• Developed positive relations with 20+ partners, vendors, and distributors to further company goals.

Richfield, Minnesota, US

• Mentored, trained, and led 170 employees, managing $30M budget.
• Implemented “offensive and defensive” best practices as district leader, achieving top 3 (Across 23 store portfolio) each month in sales, profitability, inventory, and operational management.
• Developed successful networking relationships with 100+ stores to increase district profitability by 100% YoY.
• Led store to top 10% in foundational excellence and top 5% in employee satisfaction (of 300 stores).
• Selected as 1 of 10 GMs to join the HR team based on excellence in hiring practices and onboarding for 70 FTEs (50 new GMs), talent acquisition, and team development.

Richfield, Minnesota, US

• Managed 17 stores across 5-state region, matrix organization of 170, and $20M inventory, achieving $40M in sales.
• Developed GM team that delivered exceptional customer experiences, increasing profits by 35%.
• Partnered with 4 corporate teams, 60 retail field leaders, and 20+ district managers to build growth strategies and provide behavioral insights that improved company success.
• Supported leadership development that fostered productive work environment, increasing employee satisfaction from 70% to 92% and ultimately customer satisfaction from 77% to 90%.

Richfield, Minnesota, US

• Awarded “Top General Manager” twice, voted on by all corporate managers, district managers, and retail field support teams nationwide, based on profitability, singe store improvements, revenue growth, and consistent.
• Served as member of Best Buy Council to connect 300 corporate and retail teams through 22 district managers.
• Produced top 10% in sales and profitability in all years, 24 monthly Gold Banners for Top Store (national award), and Top 5 in Net Operating Profit.
• Improved employee retention to 85%+ for 7 consecutive years (company average was 40%).

Lexington, Kentucky, US

• Managed 6 consultants, trained retail associates, and managed relationships with local and national retailers, demonstrating 20% YOY Growth ($120K) by building key relationships and providing support to front line.
• Calibrated new product rollouts and performed 30 presentations in 60 sessions to groups of up to 100 people.