Brian Mcgehee, Lssgb, Csm, Itil Email & Phone Number

United States

Austin, MN, US

US

• Oversaw all levels of the manufacturing process for two CNC production facilities, producing turbine engine parts for industrial & aerospace engines. 54-3 axis & 6-5axis grinders, 16 EDM, & 11 milling machines
• Increased production capacity by grouping product flow and reducing machine retooling
• Increased product quality by 20% by pairing long term journeyman with newer employees
• Managed all aspects of manpower, scheduling, training, attendance, discipline, and performance reviews
• Championed cross training, 5S program, Lean Manufacturing principles, and testing tolerances to.0001
• Verified daily machine production reports that went to the Operations Manager & CEO

• Collaborated with business owners to identify KPI’s, improve cost cutting, analyze marketing needs, and build team leadership
• Oversaw 10 client projects, provided process improvement, project coordination, operational analysis and customer service training.
• Coordinated improvements to customer service to increase the customers positive experience
• Increased client performance 10% by providing in-person, web-based, and direct coaching to staff
• Process consultant developing project planning scenarios, analyzing root causes and business risk
• Developed proprietary training materials and performance standards for client training programs

Mclean, VA, US

• Provided analysis for mis-applied or missing funds for the Credit Card Investigation Division
• Provided continuous process improvement input to streamline efforts and identify consumer fraud
• Tracked production in SharePoint to meet departmental goals and identify dealership performance
• Collaborated with supporting departments to execute processes to correct credit bureau reporting
• Resolved over six thousand titling discrepancies between the States, Dealerships, Customers and Capital One

• Specialty home repair company specializing in older homes that require handcrafted carpentry.
• Proactively managed overall operations of job ticket planning, product acquisition, and job scheduling
• Performed budgeting, accounts payable/receivable functions, payroll, while adhering to building codes

• Streamlined candidate criteria, designed curricula to support new hire and current staff training for success through extensive training and mentoring. Monitored employee performance metrics.
• Developed supplemental training workshops for new, current and under performing employees utilizing dynamic training methods such as e-learning, peer partnering, mentoring and team building
• Improved quality control 30% by implementing effective monitoring and feedback processes
• Boosted ROI 8% by designing and implementing a department-wide continuous training program

• Collaborated with business owners to identify KPI’s, improve cost cutting and analyze training needs. Oversaw 80 client projects, provided process improvement, operational analysis and direct coaching. Coordinated with.
• Increased client performance 20% by in-person, and web-based training to staff and key managers
• Served as a process consultant to all clients to facilitate additional in-depth contact center symmetry by developing positive team building events.
• Developed proprietary training materials, surveys, and objectives for clients new-hire training programs
• Produced highest profitable quarter for internal Tax Debt Relief division since its opening in 2011
• Designed and implemented a complete training and process program for the inbound contact center

Chicago, IL, US

• 24/7/365 - B2B & B2C - Inbound/Outbound Contact Center
• Facilitated National client projects, identified scope, objectives and goals to achieve positive branding
• Analyzed projects unique KPI’s, prioritized tasks, identified areas for process improvement and forecasting
• Developed staffing and training formats and employee goals while supporting functional managers
• Designed and implemented the call center Beta test for the original 5-Hour Energy market launch
• Developed, Trained & Managed 100’s of projects from cradle to grave from Nordic Trak to Credit Cards

• Identified training scope, planned and directed 21 real world combat skills training for over 10,000 soldiers
• Managed 100+ subject matter training experts and civilian contractors along with designing safety measures to prevent injuries
• Controlled a $4M yearly budget and decreased the average unit training cost by $30K by improving manpower designations and distribution
• Instructed “Strategic Decision Making” to over 800 command group officers deploying to Iraq, Afghanistan and Kosovo, and received several Military Awards for exceptional performance
• Educated over 40 instructors on proper teaching techniques and procedures in strategic planning

Diploma - 35 Professional Development Units (Pdus), Project Management Professional Training Workshop

35 Professional Development Units (Pdu'S), Project Management Professional Course

Bb - Bachelor Of Business, Operations Management And Marketing