Brian Nussbaum Email & Phone Number

Morrisville, Nc, Us

Chapel Hill, North Carolina, United States

* Project Management: Develops and executes the strategic and operational plan for the IT unit within the School of Education. Continuously reviews and improves processes critical to school functional operations.* Business Systems Analysis: Leads the development of new, and upkeep of existing, School of Education specific systems including, but not limited to; faculty annual reports, role-based group access control and auditing, and centralized data access and reporting.* Supervision/Management: Leads the day-to-day operations for the IT unit within the School of Education and provides supervision for, currently, two direct reports: Lead Technology Systems Support and Technology Support Analyst.* Budget Management: Manages the IT office budget.* Technical Support: Provides technical support to School of Education faculty, staff, and students for platforms including MacOS, Windows, ChromeOS, and iOS. Serves as backup for all other IT staff roles.* Audio/Visual Systems: Leads network based audio visual system design, installation, maintenance, and support for School of Education classrooms and meeting spaces, in Peabody and other dedicated School of Education spaces including Hyflex and Zoom rooms.* Consultation: Serves as a technical advisor to school leadership, faculty, staff, and campus partners. Provides guidance and recommendations on school research, teaching, and administrative systems. Serves on campus committees and collaborates with partners on campus-wide initiatives.

School Of Education

Unc School Of Information And Library Science

I am a hands-on technical leader responsible for delivering desktop support, help desk support, and system administration while driving operational excellence. I am responsible for providing desktop support, system administration for a diverse group of systems, classroom and lab design and support, and coordinating help desk operations. I also manage, evaluate, and develop the IT help desk staff. - Plan, design, lead, and coordinate desktop support-related activities and provide administrative direction and leadership for daily operational undertakings.- Administer JAMF, SCCM, Intune, PDQ, and Group Policy for School- Provide solutions in Microsoft 365 with business automation options and training.-Manage and design our data storage for all types of data while ensuring the plans are ready for the future- Oversee scheduling, prioritization, and timely completion of service requests and projects- Manage and administer a staff of Help Desk professionals providing service and support to faculty, staff, and students.- Coordinate all installations and fixes for desktop computers, printers, telephones, software, peripherals, etc., for public spaces and student, academic and administrative systems.- Diagnose and resolve problems for a variety of hardware and software-related issues.- Develop a practical and workable framework for managing and improving customer IT support in the organization.- Meet with users to analyze functional needs and recommend and deploy hardware, applications, and other software to meet clients' needs.- Provide expert guidance and consultation to team members on available solutions to automate work, including systems deployment, software distribution, and security management.- Provide advice on new computer purchases and collaborate with IT administration and vendors to acquire computer products.- Maintain centralized policy and procedures documentation and process flows

Chapel Hill, North Carolina, United States

I transitioned to a full-time position at the UNC Computer Repair Center as a Lenovo Repair and Apple Repair technician. I performed system diagnostics and repair on Lenovo and Apple systems for students, staff, and faculty at UNC-Chapel Hill. As my proficiency and familiarity with UNC systems increased, I also worked to provide Dispatch Services to departments on campus. Dispatch Services' work included providing routine maintenance, IT management assistance, system deployments, and other IT tasks.

Chapel Hill, North Carolina, United States

Contracted to the UNC Computer Repair Center as a Lenovo Repair and Apple Repair technician. I performed system diagnostics and repair on Lenovo and Apple systems for students, staff and faculty at UNC Chapel Hill.

Cary, North Carolina, United States

I managed the tech staff schedule and task management with an in-house ticketing system for in-house technology repair. We provided repairs on various types of systems, including desktop pcs, laptops, tablets, servers, and many others. Performed diagnostics, data recovery, hardware repairs, custom PC, and Server builds. I also assisted in managing our on-site services that aided home and small businesses with everything from system configuration to networking. I handled customer service relations for the tech department and on-site services.

Bachelor Of Science (B.S.), Computer Information

Graduated with an emphasis in Small Business Management.

Education record