Senior Director of Product Management at Comcast for Identity and Authentication for all Xfinity products and services. Responsible for the strategy, go-to-market, and operational support to modernize and enable faster, simpler servicing and capabilities for our customers and partners.- Responsible for modernizing and delivering an end-to-end identity and authentication experience and platform for Xfinity customers (45M+) - Drives identity strategy alignment and influence across C-Level executives and line-of-business executives across Xfinity - Established a 2+ year identity strategy to drive towards passwordless, rapid identity creation, identity verification flows, and deliver an Identity-as-a-Service to all partners- Delivers and maintains the Identity and Access Management platform to meet our customer’s and business needs to balance ease-of-access and maintain secure experiences- Drove authentication rate down 96% via net new identity capabilities- Leverages a data-driven and design thinking approaches to product through customer feedback (survey/interviews/call-backs), interaction data, and competitive research- Evolves the product transformation and engineering model to enable experience teams to quickly iterate on our customer experiences

Director of Product for Small Business Card’s Heavy Spenders Customer Experience organization focused on enabling our customers to maximize the value of our upmarket cards through our digital and dialogic channels.- Responsible for the end-to-end customer experience (digital and agent) strategy for our flagship and new premium cards- Co-Founder and instructor for Capital One’s Product College to enable enterprise wide product transformation- Oversees the delivery of experiences collaborating closely with tech, design, legal, operations, and policy through an agile environment- Balances parity and delivering innovation and differentiation across multiple channels (Mobile, Web, and Agent) for new and existing card products- Delivered and maintains our new flagship small business cards to market and responsible for delivering our first premium small business card in 2021 and 2022- Responsible for growing our $100B P&L across small business portfolio through net new accounts from a new/underserved market

Product lead for Capital One digital and branch strategy (11M+ customers) focused on protecting our customer’s data and finances through industry leading identity and authentication measures.- Developed and launched an omni-channel intelligent authentication service to identify when a customer's interaction necessitates intervention to protect our customer's financials and information- Developed overarching strategy to streamline identity protection through the customer journey (account opening, servicing thir accounts, and closure)- Worked closely with data scientists to develop machine learning models and algorithms to determine a customer’s risk profile when interacting with the Bank- Led data and backend architecture across the entire Bank account servicing department to ensure common target state experiences- Improved digital and non-digital processes by $3M YoY to reduce operational costs of customers calling into call centers and servicing online

- Product Manager for enterprise customer identity APIs and personalization user experience development for Capital One's mobile, web, and agent system platforms- Identified, managed, and delivered vision and intent for customer identity and personalization across the enterprise (Branded Card, Retail Bank, Direct Bank, Home Loans, and Auto Loans)- Worked hand-in-hand with research, design, architecture, backend, and front end teams to ensure efficient and effective delivery- Identified and defined customer identity and personalization strategy through customer centric design thinking seasons and fail fast, lean development, to improve our customer's every day interactions with Capital One- Product Manager for multiple SAFe development teams to launch multiple features in parallel

Managed and successfully delivered, several large-scale SaaS products and mobile applications. Led the delivery of MVP products through quick, iterative releases across various industries (Analytics, Telecom, Insurance, Agriculture, and Wearables/Healthcare).- Successfully led to market several SaaS products and mobile applications through Agile methodologies- Managed multiple agile teams in parallel, as a single train, to get to market- Launched in varying stages of product, from minimum viable products and quick iterative releases, to iterative releases that were building upon established products (Zumetics.com - Big Data and Cloud Analytics, Time Warner Cable - Consumer Management Platforms, Cambridge Associates - Big Data Financial Analysis SaaS Platform, Ballston Business Improvement District - Augmented Reality Mobile App, Mobileinsight.com - Workforce Management Mobile App, and Valencell - Mobile Health Analytics SaaS and DaaS Platforms)- Led internal labs team for developing and building upon wearable technology and software- Led decision making sessions with C-level executives, directors, and product owners for various aspects of the overall strategy, development, marketing, and operations for go-to-market- Developed and managed the product’s vision, roadmap, and backlogs- Led product strategy sessions, sprint planning/grooming sessions, user acceptance testing sessions, and sprint demos- Involved in, and leads, portions of the internal development and implementation of 3Pillar’s product development processes

Led the identification and recommendations for business process, change management, and knowledge management lessons learned for the entire ESM organization, and TRICARE Management Activity.- Project Lead for recommendation for TRICARE Management Activity, Portfolio & Planning Management Division's medical facilities leasing policy and decision guide- Project lead for performing a rapid IT assessment for a commercial organization's readiness for cloud capabilities- Business Process Reegineering for the Veterans Affair Healthcare, Enterprise System Management- Incorporates SDLC frameworks and Enterprise Architecture to existing processes to identify gaps and optimize- Optimizes existing processes for maximum effectiveness and efficiency

Project Manager for the DHS, Office of Emergency Communications knowledge and change management initiative, developed strategic plans for collaborative platforms. - Project Manager for the DHS, Office of Emergency Communications knowledge and change management initiative, developed strategic plans for collaborative platforms- Led the cyber analysis team in the identification of cyber infrastructure of all Federal government agencies through open source research and proprietary datasets- Deputy project manager for the National Cyber Security Division to identify entire cyber infrastructure over 110 Federal government agencies

Led the requirements team for accounting interface programs that migrated data from the legacy software to the next generation software.

Developed the methodology for implementation and administration of the collaborative platforms for Defense Threat Reduction Agency.