Brian Key Email & Phone Number

Hamilton, On, Ca

Hamilton

Ont

Hamilton

Drop-in Centre for homeless and vulnerable population

Hamilton, Ontario, Canada

- Created and quality checked legal documentation for a major lender.- Corresponded with lawyers, banks and clients on a daily basis- Initiated and oversaw the creation of procedural manuals for the company’s in-house software platforms.- Leveraged and delivered these materials to onboard multiple teammates.

Ontario, Canada

- Reviewed recorded interactions from 75+ people for quality and adherence to security and privacy regulations.- Provided daily in-person feedback on performance based on company’s guidelines regarding customer service support- Played an instrumental role in revising the performance adjustment guidelines, which dictated how CSRs could improve their skills with personalized coaching and incentives.

Hamilton, Ontario, Canada

- Operation and maintenance of digital printer. - Assisted in the development of the customer-facing website which allowed clients to submit and purchase small run orders.

Hamilton, Ontario, Canada

- Helped create an alternative learning environment and mentorship for 25 at-risk youth.- Oversaw the site's extensive array of audio, video, and photography assets, creating a library/inventory system so these items could be checked out and used off-site. - Created the company branding, website and business documentation.

Stoney Creek, Ontario

- Established branding for a small beverage company, spanning the corporate website, documentation, and packaging.

Oakville, Ontario

- Managed a small group of programmers and designers to create and maintain a customer-facing website for this direct mail company.

Stoney Creek, Ontario, Canada

- Performed graphic design for advertisements for a print-based direct mail company.- Undertook the creation and maintenance of an archival database, which was essential for keeping track of all publication editions, consequently reducing the time needed to search for previous graphics files and former clients.

Community Service Worker, Family And Community Services, 95%

Qualified to work in various settings, including hospitals, mental health clinics, schools, government agencies, and non-profit.

Media Arts