Merchandising Manager | Online Retailer of High-End Furniture & LightingExpert in managing brands and collections for over 200 global vendors, specializing in mid-century modern furniture and lighting. Successfully organized and executed major seasonal sale events, including Black Friday and Cyber Monday, to drive revenue and customer engagement.Claims Supervisor | Promoted Role- Promoted internally twice from Customer Support Rep to Claims Supervisor to Merchandise Manager- Directed damage claims and warranty support, liaising with vendors and shippers to resolve issues efficiently.- Handled escalations and provided comprehensive support for the customer service team, utilizing CRM tools such as Intercom and Zendesk and other platforms.-Managed customer disputes and chargebacks-Experienced in Shopify merchant platform and live chat

Experienced in handling customer orders, sales inquiries, and technical support for an online retailer specializing in mid-century modern furniture and lighting. Proficient in managing escalations, resolving complex issues, and providing high-quality service to a diverse customer base. Skilled in supporting products from over 200 global vendors, ensuring customer satisfaction through detailed product knowledge and effective communication.Key Skills and Achievements:-Successfully managed challenging customer interactions with professionalism and empathy, maintaining a high level of customer satisfaction.-Provided expert-level assistance on a wide range of mid-century modern furniture and lighting products, leveraging detailed knowledge of 200+ vendors.-Efficiently handled escalations and collaborated with internal teams to resolve technical and logistical issues.-Supported sales efforts by offering tailored product recommendations and upselling opportunities.-Maintained accurate records and documentation, ensuring seamless customer experiences.

I worked as a Customer Support Representative in the Merchant Services group for a leading provider of accounting software and merchant account services. My role included providing technical and general support for QuickBooks, e-checks, GoPayment, the National Check Network, and more. In 2013, I was promoted to Customer Records Management, where I handled account changes, collections, and data entry. I also collaborated closely with collection agencies to address check fraud issues. My experience included support via chat and email. In 2012, I designed and led training classes for QuickBooks' electronic check product.

Versed in various mediums, particularly pen and ink and brush and ink. My work spans across a wide range of industries, including corporate logo design, children's book illustrations, editorial, comics, advertising, and institutional work.